What certs does Salesforce expect from Engagement Managers?

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Most of the internal team at Salesforce have no Salesforce certs ironically. It depends on the team but most require Admin only if any.

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My ou requires admin, sales and services. Most of the EMs I know have more than these 3. Some are CTAs even. Now if you are talking about Engagement Delivery Managers, most have admin only, if that.

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I assume you’re talking CSG?

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I believe you can select Mac or PC as part of your onboarding.

Not much

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