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That’s not that weird and not just sapphire reserve card. I get a call from the chase down the street a few times a year. They are simply cold calling trying to drum up business and offer you some “exclusive” offer, say a new credit card you are pre approved for an upgraded checking account. Used to work at a bank and it’s just standard practice. I imagine they are hurting even more to get people through the doors now given they were pre-COVID. Unfortunately just don’t need bankers except for maybe loans or mortgages but even then can do that online as well.
That sounds weird. I would say they should send you a secure message through Chase to verify.
Also I don’t answer phone calls from numbers I don’t recognize.
I have the reserve card, and had someone from my local chase bank call me a few months ago, at the beginning of Covid. He left a voicemail saying he was reaching out to see if I needed help with anything. Not sure if it helps, I never called back, and he never called me back either
private client banker called me a bunch of times when I was debating about getting sapphire banking. he got the hint after I didn't pick up his five calls or respond to his emails.