Anyone have success negotiating retention offers with CSR or Amex Platinum? My CSR just renewed and Plat is coming up. I called both but got shot down because of the extra benefits both cards added during COVID. If you had success, what did you say?

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I think it’s largely dependent on your account activity and if it’s worth it to keep you. I think they also might just be shooting down a lot of people because there was probably a huge surge of people trying to cancel the past year

I didn’t have to say/ask anything, I was going to cancel Amex in December but they straight offered $500 credit to stay. Not a super high spender so ¯\_(ツ)_/¯

I got 30000 bonus points as a retention offer from Amex yesterday but have heard of people getting up to 80000 points or a $550 statement credit. Just said I didn't think the card was worth it given I won't be traveling much this year

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