Building Rapport? How important is it post Covid. Seems like cost is way more important to customers anymore over relationships. Does that make building rapport more or less important? It could go either way and I just can’t decide.

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I think that building rapport with customers is one of those things that is always going to be important. I really feel like to be good at sales you have to be good at building relationships and networking and building rapport is part of that. I still think its very important.

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I think rapport will always matter. Some sales can be done via computer, or text, and it can make it seem less personable. But there are times when the personal connection will save the day. So far as cost goes, that personal connection can do a lot to explain or make the case for why the cost is what it is. Or it can help diminish doubts or skepticism. If you can't do much on the price, you may be able to do a lot to smooth that over.

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We recently went franchise, I overheard someone from corporate telling my boss “ You won't need DSC sales people pretty soon”.

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In a sales role this is always important. People buy because they want to feel connected to who they are buying from

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Hi Fishes,

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Have a 30minutes free consultation session with Stacy Blackman next week. Any preparation required on my end? I mostly want to get their thoughts on applying in R1 vs R2 for HSW given COVID deferrals

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I got an email last night from a 7th-grade parent because her son said I mentioned the words "male privilege" in class, and she is very concerned about how that is related to ELA (she said "reading"), and she is concerned about this being taught in public schools. To be clear, I didn't do a lesson on this subject but we did discuss rights versus privileges. I've had multiple parents contact the school/get upset with me because of things like his. It's exhausting... Thoughts?

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