How do you hold others accountable without being a jerk? Happening more frequently, multiple teams / associates, and while it’s not earth shattering, it’s frustrating to catch the same mistakes that essentially reflect poorly on me.

I’ve been clear on expectations, provided a lot of training, and escalated, but nothing changes. Struggling to balance relationships / being kind / you’re not as experienced / detailed with do your job as you also get paid and I’m not your babysitter.

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I listened to a speaker on this kind of thing recently. The idea of trying to create accountability horizontally, meaning trying to create systems to have teams be accountable to each other. One of the specific issues that this kind of structure attempts to alleviate is the idea that you’re the babysitter. That when a problem arises you’ll swoop in and fix it. The team needs to. Eric Coryell was the speaker.

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I don’t think you can hold peers accountable at a certain level like a high performer might want to. It’s all about collaborating to get something done - it may not be the way you want but you have to move forward with it somehow.

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does your company do written counselling and reviews? If not, they should. I am assuming that these people will have all kinds of accolades for themselves when it comes time for a raise. There has to be a way to justify it from a management view. That is where written assessments come in. Point out the deficiency and the corrective action, have them sign it and let them know that if uncorrected it will be taken into account during performance review. Yes, this could seem like you are being a jerk, but you have a job to do and if you are the supervisor, you are not a friend, the closest you will be is a mentor.

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Good idea, and agreed, not trying to be a friend, but certainly willing to train you short-term to get you up to speed!

Interesting, I’ll have to check it out. I did think about it calmly over the weekend and it does create job security / to a certain degree the reason for my role, so maybe not the long term fit for me, but I do think this is something most senior people will / do deal with.

I'm an external owner of a boutique consulting company helping many companies with change management and business model changes. What I've done a lot of, especially after covid with WFH increasing, is lead a RACI session. Responsible, Accountable, Consult and Inform. Allow them to fully engage and participate on the exercise without giving the answer until after the session. You may even find out that they have a different perception of their role. Great opportunity to improve team alignment!

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