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11/27 Check In 🙌🙌 What’s everyone up to today?
HCL Technologies offer being delayed and recruiter keeps saying that there's a problem with their "Offer release portal system." I have already stated my issues with relocating until after I have the offer signed and ready. The project is supposed to start on the 19th and I'm supposed to join before, or on that date. It's already coming up soon and I don't have the official offer so that I can confidently start the relocation process. Has anyone else recently dealt with this?
Hello Fishes,
Need some advice for my cousin.
She has done MBA in Finance ,(2018 passout) after BCOM.
Worked in HDFC bank for 2 years (till 2020).
Due to personal reason left job at end of 2020.
Trained in SAP FICO, now trying for certification.
How could she get into IT company(fresher).Capgemini IBM Tata Consultancy
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You should answer a phone call with, “Hello, this is (Your name, PCC, Adult Critical Care or whatever unit you work on). Identifying yourself is good phone etiquette and professional.
And I guess they don’t know that. As you said it’s etiquette. Yes the caller knows the establishment they called but I suppose just was not brought up with manners and etiquette that that person wasn’t. I hate when I call someone and they act as if I ask their name it’s a crime I’m committing. She’s probably in the wrong line of work anyway.
I don't usually comment on posts, but I felt compelled to do so in this instance. I require all of my staff to introduce themselves, both over the phone and in person. While you certainly have every right to feel annoyed by callers asking your name or using it during the conversation, I don't believe it's intended to be patronizing. In healthcare specifically, patients often feel vulnerable. They can be worried, sick, confused about insurance, spending a lot of money, or anxious about a diagnosis. Knowing the name of the person helping them can make them feel more comfortable and connected to the practice. In my opinion, most callers aren't trying to gain power or be disrespectful, they're simply trying to have a conversation with a real person. It also helps them remember who helped them if they need to call back or want to recognize someone who provided great service. The patient who says, "Betty was wonderful and helped me get scheduled," is a good thing. Those personal connections matter. I hope everything works out well for you. One thing I've learned over the years is that customer service gives us an opportunity to positively impact someone's day, often in ways we don't even realize.
Nicely put. I know for me, I had to get in touch with an insurance company to get myself insurance. The women on the phone was sooo nice! I took down her name so that next time when I gotta deal with them again, I can ask for that agent. In fact I told her that she better not retire on me. Haha! She was so helpful! You don’t get that from people now a days. As she put it, “if you’re gonna help people, you gotta have a conversation with them”.
If people are nasty to you, and gonna be condescending, and being cringe using you name way too much; thats a different story.
It’s just proper phone etiquette to introduce yourself. Not sure how old you are but using ma’am and sir go a long way as well.
I've had front desk healthcare staff hang up on my face just for asking their name...you must be one of those.
Honestly, I remind patients to write down my name should they need any further assistance after ending the phone call. I like them to know who I am and that I am the one helping them with their concerns and/or needs.
I think by now you realize this is an unpopular opinion. Or that, at least, maybe customer service isn't for you. I wonder if one reason for your discomfort is that we feel more accountable when people call us by name. Anyway, it would be interesting to see you update this post to say whether you have rethought your comment.
Is it possible that they have a QA department just like we do and they have to ask for the name and if they don’t, they failed their QA
It is a matter of courtesy and good customer service to identify yourself when you answer the phone. You are a representing your department, and the person on the other end should who they are addressing, and how to do so appropriately. Mostly, the proper use of your name is an indication of respect, not a power play.
That's unprofessional not to give your name when you answer phone people like to know who they're talking to. You shouldn't feel weird about it. It's the name your parents gave you when you were born. Get used to it. Otherwise you must be a millennial.