What's the best rate per hour I can expect by working as a junior customer support agent?

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I recommend you check Glassdoor. You can choose the position, your location and your experience level, and you can see the salary range so you have a clear idea of how much you can expect.

I would say between $10 and $11 per hour. It depends on the city you live in and the company's size.

When I worked at Verizon I used to earn $16 p/h. I'm not sure if that has changed a lot

Depends on a few factors and your previous experience, but you can probably expect anywhere between $10 and $20 and hour

I think the highest earning customer service agents earn somewhere around the $20/hr mark so I'd say that

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