“No” is never an acceptable answer when dealing with customer support. Am I right or am I right?

Latinx - help! We used this term in our diversity spotlight discussing Hispanic Heritage Month. One individual said that in English a group of Latinos would just be Latins to be gender neutral. I understand the word is controversial but is “Latins” grammatically correct? I assume we should just say Latin Americans, but trying to understand if Latins is also accurate.

I am in the market for a Rolex, budget is 5k. Any recommendations pls

Hi Fishes, I got offer from IBM but the notice period during probation is mentioned as 90 days?
I heard it's 30 days in most of the cases and after completion of probation it's 90 days?
Can you please advise? Are there any special cases where it is 90 days during probation?

At some Big 4 companies there is a Partner / Principal group that has equity and are part owners of the business and an equivalent Managing Director group that does not have equity and are essentially employees.

How does it work at McKinsey / Bain ? Do those same distinctions exist across partner types, owner vs non owner?

Hi All..Once project completed if no projects will HCL ask to relocate???

Anyone into option selling ?

Any CAA or tax expert here?

Employment-at-will. Is that the norm in a consulting contract (I’m moving from Europe)? Can I / should I negotiate the notice period on their side or eventually the size of an eventual lay-off?

I have been talking to a recruiter for a little over a month about a position. I let her know out the gate that I really wasn’t looking to change jobs, but she just kept wanting to continuing the conversation. I didn’t have 2 interviews with the hiring coming and they know that I am not really looking to make a switch. They are now working on an offer letter and I know they’re going to offer me more money. I’m having my annual review this week. Any advice on how to handle a) job offer b) review?

Dad got laid off. Drinking got worse. Attempted assault on sis and mom. Had to put up in hotel. No clue on next steps (legal and personal). Project is complete shit show and SM is not getting it. Idk man...

Is it safe to join PWC india at this point of time. Are we expecting any layoffs?

If anyone is interested in investing in crypto, I’m running a kickback campaign on Vauld, where both, you and I can reap benefits. You could also FD your crypto investments at interest rates as high as 12.68% for a few tokens.

Comment here or DM me personally if interested to talk further. Note that this crash is a great opportunity to enter. 😊

What's your method of politely telling someone you're waiting for the machine/equipment they are using?

Been at the same company for years and, while seeing several promotions, only average 10k increase/year. Worth staying the course or jumping ship? Thanks in advance

How do you folks feel about paying for servicing? Paying a few hundred bucks every few years is a big nut.

Any insights on bonus and hike? What should be the expectation considering recession and layoffs?

How do you prevent the negativity of your job from impacting your personal life?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

When you’re applying for customer service jobs, do you customize the resume objective for each?

Is there a big difference between working at a call center and a smaller company? Why would you pick one over the other?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

How to stop customer service from ruining your day?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Are you worried about how quickly AI support is growing?

Will the customer support future be led by chatbots or will we still be necessary? lol

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

Hi fishes, do you get paid by the hour or receive a salary?

Hey all. I was recently offered my first customer support job but a friend says I’m way too introverted. Will that really be an issue?

Do you ever get overwhelmed by the number of software programs you have to use at work?

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

Managers, how do you help your customer support team avoid burnout?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/