“No” is never an acceptable answer when dealing with customer support. Am I right or am I right?

Most exotic work travel destination you've ever gone to and for what brand or client?

What’s the going rate for an Account Director in NYC? My current company doesn’t pay enough and want to know what’s acceptable to ask for in the interviewing process (within reason)?

I’m making 55k in Chicago. Am I underpaid?

Best place to find area rugs online or DMV area?

I need honest opinions! How do you feel about agencies keeping a person on a Full-Time hourly Contract without any clear sight of offering a permanent Full-Time position?

Is it a reflection of your performance or the employer? What are the pros/cons of being contracted? Thanks!

Recently got my CPA license in August & considering leaving public accounting for Industry. Should I expect my new role to pay for my CPA license renewals/AICPA membership/CPE classes? These things add up &I feel like should be considered when transitioning. Thoughts?

anyone know who created Palantir's website?

Hey guys,

Anybody willing to refer me for LEK?

Last year, I had passed the CV screening and got the invitation to take the test. However, I did not get the invitation for the interview.

Would like to apply again this time with a referral.

New to UR travel portal. I keep seeing that I will get 1.5x back here -- does that mean if I have 20,000 points originally, it becomes 30,000 points in the portal? (cont.)

What’s a profound way to start a business? The desire to make social and economic impact? Or personal wealth? What should be the main driving factor? I’m curious what your guys’ thoughts and opinions are on this. Feel free to drop a comment :)

Hi friends of fishbowl! A year ago I told myself no more agencies. Then I got a job at another agency and I’m basically hating my life more than ever right now. This place is not good for me mentally and I’ve only been here for 90 days. I should’ve listened to my gut but here we are. So my question is what job titles should I be targeting as a senior project manager if I want to go to to client side?

Not mad that student loans being paused means I can use the money for Christmas. Are you still making payments during the pause? Or are you saving the money for something else. My christmas present to myself is a spa day!

Can someone explain what’s a culture day and how do you take it?

At what level does Accenture offer RSUs as part of comp package?

My practice in S&C is transfering to SONG, effective September 1st. What is the likelyhood of getting f* from a compensation standpoint ? Zero chance that I put SONG on linkedin 😩😅

Hello Fishes,

Are the below offers on par with the market standards as a data engineer?
YOE : 4
C CTC : 9
Offers:
1. Synopsys(17L + 2L VP + 3L JB + RSU - 10K USD)
2. MAQ : 15L
3. Optum : 15L
After browsing this portal, got to know Synopsys is paying good for this role. Any suggestions?

Can I ask more as I'm looking for longer association(if yes, what should be the approach considering that the other offers are less than this) and any idea about the hike percentage in Synopsys?

Has anyone here chosen Soluno over Quickbooks? Thoughts?

All I want to do is curl up in bed with hot tea and a good book. Recommendations for if I ever achieve said dream?

Hi fishes, do you get paid by the hour or receive a salary?

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

How do you prevent the negativity of your job from impacting your personal life?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

When you’re applying for customer service jobs, do you customize the resume objective for each?

Are you worried about how quickly AI support is growing?

Hey all. I was recently offered my first customer support job but a friend says I’m way too introverted. Will that really be an issue?

How to stop customer service from ruining your day?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Is there a big difference between working at a call center and a smaller company? Why would you pick one over the other?

Hiring managers, what do you look for as you’re going through resumes?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Do you ever get overwhelmed by the number of software programs you have to use at work?

Ok, so I messed up. I thought I had pressed hold when I turned to a coworker and said the customer was “one of the rude ones.” …turns out she wasn’t on hold, and heard me. How do I apologize to my boss?

Managers, how do you help your customer support team avoid burnout?

Creative ways to respond to customer concerns without sounding scripted?