Anyone deal with this before: I inherited a severely under developed team including a sr analyst who clearly was doing the bare minimum, if that. Over the last 6 months I have had to coach him and correct simple mistakes in his work and recently it got so bad that I told him he would receive a low rating in his evaluation. He lashed out, involved HR saying he doesn’t understand why, and now my review points out stuff that I would have let slide.

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Reviews should not contain surprises. Reviews should be ongoing and should be used to help people do a better job. But they sometimes need to be used as a tool to build a case for termination. You need to figure out whether the person is salvageable and then use the review accordingly.

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Sounds like a poor manager before you

Why would you tell him that? You never tell someone you’re going to review poorly that you reviewed them poorly. Your fault for telling him that and escalating the situation.

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Yeah seriously, not sure how you expected them to act OP in that situation?

If he didn’t see that coming; that’s on you. I was in a similar situation once because I am an IT person and was reporting into the finance group; obviously, finance folks aren’t the brightest so they had no idea what I was doing; manager warned me I would be getting a low rating; I involved hr giving evidence that the low rating is based on manager ineptitude and not reality; manager and myself were both fired a few weeks later.

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If he was surprised by this, you aren’t doing your job. You should have had meetings identifying what the issues are and letting him know his performance is lacking.

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Keep a log of all your interactions and evidence of him underperforming his objectives (I assume there are objectives?). Not really sure on what grounds he is going to HR but unfortunately some people are extremely defensive - especially if you’ve inherited a team where the old manager’s standards were so low these employees think they were doing well.

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To clarify context: do you know if the team had adequate support prior to your inheriting them? Did your coaching involve constructive feedback with specific benchmarks for improvement -even gradual?

You might’ve already done the ideas listed below but these came to mind at first glance . They’re super general and just meant to (hopefully) be helpful 😊

If both answers are no- don’t punish a report for lack of support which lead to underdeveloped skills , etc. If both answers yes, then unfortunately maybe time to finding a different person to fill the position . If no and yes, then go into meeting with HR with a genuine PIP ( even though those are sort of taboo in some )places and give the employee one last chance to rebound performance before making a call to let go. And if yes and no, then have a 1:1 to address some of the basics like communication, your expectations, and emphasize that your both part of the same team and expect to help each other improve ; be direct about having higher expectations etc.

Hope everything works out !

helpful

Definitely engage hr before the performance review. They will help you craft a robust review and you can move to a pip after tat and reevaluate at mid year

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The conversation is literally coming next week and I am heading on leave. The other option would have been to come in next week, tell him, and go on leave. In which case dealing with HR would have been a little trickier.

read 48 Laws of Power

Fix the issue when the issue occurs, not six months later. How about training? Cross checking of work?

Is it truly the people or does the workflow need fixing?

Not saying it’s easy or even possible but improving the talent you have is almost always less risky than getting rid of them. Who knows what the replacement will be like. Will there even be a replacement? Do you have time for 80 hours of HR fun?

Unfortunately managers are usually so overworked that it’s hard to do their own work whilst also managing others in the team. It feels like a thankless task sometimes. I don’t always blame some of them for turning a blind eye or just taking the path of least resistance and then you end up with problems like this. Agree it’s much harder to hire people but also that new people tend to be way more motivated and allow a reset of performance standards. Good luck !

I mean, he could have had a rough transition between their old strategies and the new techniques you put on the table. Have you sincerely asked him what's going on and why he seems to have a hard time performing tasks you assigned?

Severely underdeveloped team according to who and by what measure?

According to my senior manager and his leadership team. The measures being the performance metrics that are outlined by job level and shared with employees.

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