First year in consulting. MD didn’t want to give me a particular role because it involved a lot of “client facing interaction”. I come from industry, does he think that I can’t communicate with stakeholders and business leads? I did it all the time in industry, what makes a client different? I find this kind of silly and somewhat offensive.

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That probably exactly what he thinks, and I’d do the same.

Right or wrong, there is a different bedside manner to consulting. I wouldn’t put anyone in front of a client until I understood how effective they are at some of the core consulting skills. It only takes one or two missteps to damage a client’s impression of an engagement team, and it’s almost impossible to repair it. It’s simply safer to make sure you have delivery and client-management chops down before putting you directly in front of the client.

None of that is negative though. And you being from industry provides you with a clear advantage over your peers because you actually KNOW what it’s like to be a client. Long term, this is a huge asset that will pay off for you.

But I wouldn’t take it personal that they want to see you in action first.

likesmart

Thanks SM1 for the input, wish you were a part of my (now former) practice. I found that many career-long consulting folks (esp M and below) are not very welcoming to industry hires. Sensed it was mostly insecurity about domain knowledge…

I don’t necessarily think it has anything to do with your ability to communicate with the client. I think it has more to do with your inexperience in consulting. Client-facing roles require more than just communicating tasks. You have to manage expectations, not over-promise and under deliver. Your MD is doing you a solid by letting you take a back seat so you can learn and familiarize yourself with Accenture and the consulting side.

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Ok thanks! Makes sense

Depends on the client and the history - he could be extra cautious if the relationship is tenuous. Rather than get offended, I’d seek opportunities to demonstrate that you have the professionalism to be in front of a client.

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Again, EY, the post above when he replied was edited with more clarification. But yeah what I said could be seen as aggressive with my original response. Before OP edited his response he said “ no you can’t do this”. But didn’t give clarification. So I was like “ huh? Just no? WHY”!

But I understand, thanks.

Agreed. Better to assess client communications first and slowly give you more opportunities to be leading these conversations.

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Makes sense from post above. Thanks.

What’s your level of seniority? That’s a big factor. With an associate, this would be my approach - for their own sake.

An SC, M, SM, or Director - that wouldn’t make much sense. You’re more than capable - in fact uniquely positioned - to handle clients based on what I read above.

smart

More of a reason for you to relax and learn the art and science of consulting.

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