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Chief
Well, why didn’t you meet your utilization target?
Chief
This is why utilization is a blunt instrument. There's no meaningful difference in a few percentage points, but if there's an outlier, it's a quick indication that invites scrutiny.
Chief
Were you client billable but not given a code? Were you doing other sales work client related? How were you spending your time that was valuable?
Chief
I mean, if you have a legitimate reason (being held on an engagement that started late, project unexpectedly ending early, etc.) then just tell them that.
One excuse that don’t necessarily work as well is “There weren’t any projects that met my skillset”. With demand being as high as it is at the moment, this one won’t resonate.
Depends on why. In my case, typically: "well that'll be because something urgent came up and Very Important Bosses wanted me on that rather than what was good for the target" - but then, this is the very same reason I don't even get asked unless I get caught in some random global check.
"My Partner booked me to an unsigned engagement, so I was tracking my hours to an internal code."
You work at WTW, so the reason is probably at least partially because there wasn’t enough work