My client just hijacked our call to rant about their internal team drama for 45 minutes straight. I'm their AM, not their therapist. Next time this happens, what's a good way to respond without invalidating their feelings, but also protecting myself from being emotionally involved?

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Posting as :
works at
You are currently posting as works at

Find a new job? This is a great opportunity to show empathy, gain insight into the company, and build rapport.

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I find it very lucky to have relationships that close with clients that they’ll discuss internal team issues with me. That should be part of the role. You can navigate the conversation to bring it back to “what can our agency do to help minimize this issues” or “what do you need more from us on” - make it as a productive, willing to help conversation. You need to read between the lines of what is really their frustration. And do not gossip.

likesmart

AM kinda are therapists

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Yeah, if you don't want to hear about your client's problems, you need to find a new field.

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Hello Everyone,
I am a teacher transitioning into tech. I would like to work as a consultant or analyst in program management, customer success, or project management. Can anyone offer a referral? I am open to startup or big tech. I looking to work immediately. Open to any recommendations ❤️

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Can someone recommend some marketing and design blogs? I am working on a project and my creative juices just aren't flowing.

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Hi Advisors,
I gave one interview and Solve Game assessment for McKinsey & Company - Specialist / Teamlead role Client Capability Network CCN.
Could some one guide me.. on what will be the next steps in Interview and hiring process
How can I prepare for next rounds
What's approximate time taken for hirng cycle
What would be the base salary for this role

Current CTC 15L, 7YoE

Thank you
- McKinsey & Company

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Joined EXL last year in OCT at C2 -Project Manager
First appraisal will happen next year after 17 months of joining
Questions:
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C. I will be eliGible for promotion in Apr , Next year. What will the promotion process?
D. How much Promotion hike can I expect when the band changes C2 to D1 ?

Can the learned member of this group share their opinion on above questions ?

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Can anyone help me with the salary range for project manager at Infosys

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Experience with keeping the account once your client gets acquired? Does the account get moved to the bigger company’s agency?

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Hi All,

I joined
Tech Mahindra for 5 days only and didn't find suitable timing for my project and emailed resignation mail to manager and HR. After that HR asked me to resign over portal but at the same time blocked my portal. After requesting many times they didn't unblock my portal and pretended like they want to unblock but there is some issue going on and marked my profile absconded. I have cleared fnf but they are not providing reliving letter but added pf amount also. What to do?

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Hi everyone. I'm pretty early in my career (just over 1 YOE) & not really enjoying my current role as a Consultant/Developer because of the type of projects I get combined with some mobility issues. However, I'm really interested in technical program management or project management and I'm looking for any advice on how to get there bc I've been applying, but can't even seem to get a call back.

(Also would really appreciate some likes on this post to get my 11 likes out of the way 😀)

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How do referrals work?
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I have a Q that I worry is going to make me sound like a jerk, but want some opinions. I do strength training 2x/wk with a trainer who was assigned to me at a gym where I bought a pack of sessions. I don’t really consider myself “his” client bc the relationship is managed by the gym… but lately he keeps saying like “I can’t wait to see what my clients give me for Christmas” and I find it super awkward. I pay $150 per session for these workouts (cont’d in comments)…

likehelpful

How do you appease the client when they call and ask when their tax returns are done and they want them done now but they are further down the queue of returns because they submitted their PBCs later than other clients who submitted their source docs on time?

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Please help to choose between below-
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Mastercard 21.45 lpa as senior biz ops role.
YOE 9.9 years

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Hi all, I am new to cognizant with 3 yoe. Got selected in Verizon account. If anyone knows about this account can u pls comment how the work life balance will be? and the pressure in the project and working Timings

Hi , my base location is kolkata in ibm . And i just shifted to kolkata with my family. However i am tagged to a project Barclays client which is in pune and bangalore. Is there any chance of my base location getting changed any day in future in IBM.

Infosys Tata Consultancy IBM Accenture Cognizant Capgemini

Comments will help very much

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All these announcers do is talk about how Aaron Rodgers is God… it’s worse than Brady.

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Come thru with that .0000009% conversion rate

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Comment your favs and THANK YOU in advance!

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