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Hi Sharks,
Anyone faced below issue?

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Yeah, just send an email and say something like
“ Hi (partners name)
I just spoke with (managers name) about xyz. He suggested I talk to you about xyz. Do you have time to hop on a call to discuss further?”
You could honestly also CC the manager on the email. If he gets mad about that just say you wanted to keep him informed on the status of the problem
Yeah I think this is the way to do it. To cover my ass most of the time I say some variant of this like “following discussion with manager xyz we would like to consult you further about topic abc”. It doesn’t sound passive aggressive if you’re just stating facts.
Directed to do it by whom?
Chief
The manager
Oh. Tell partner you are being directed to go to the partner? I think that's fine. Either the partner will realise manager is not handling you properly or they will see the managers tactic and maybe provide some clarity.
Chief
take advantage of the extra exposure to the partner