What’s everyone’s opinion on truly turning off for a day or two of PTO while in Account Services?
Some high ups at my agency say that when you work in Account Services you can never truly be off as your job is being available to the clients, and some even discourage out of offices.
In my opinion if I take the day off to spend time with my family/friends, I shouldn’t have to bring my work phone along and be checking it every hour. Did I pick the wrong career or is this really the expectation?

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Your company needs to have coverage processes in place. There’s no excuse for not giving equitable time off unless you are making astronomical amounts of money more than everyone else

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I highly recommend it!! Throughout my career I have been the “always on” person at times and trust me you win no awards for burning yourself out. When I truly disconnect I am able to bring my best back to my agency, my team and my clients. If that is your agency’s expectation, find a new agency :)
But yeah, you picked the wrong career, get out now - LOL.

likefunny

Take the time off and don’t be available. Your team should be able to cover you. Try to prep them, make an ooo hot sheet, designate accordingly, manage up, do whatever you need to so you don’t have to think about work on your time off.

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That’s an agency operations problem. Have you had layoffs recently in the last year where you let go of account staff? Whoops. Your first operations problem: they either didn’t factor in PTO (red flag) or didn’t budget for freelance coverage (red flag) when forecasting.

In your c-suite, does your agency have more than these roles: CEO, CCO, CFO, CSO, Head of Production, Head of account?

If so — Uh oh. Another operational red flag. It sounds like if you can’t disconnect You are not in an agency lean enough for your current structure/billables and hard decisions aren’t being made at the (mostly nonbillable) levels. This isn’t to say additional executive heads aren’t doing great work, but until your margins are enough are able to get coverage for PTO, they are luxuries and adding to bloat. (You can’t afford them)

I would begin a job search now since you’re employed and can explore agencies with better business models/margins. Good luck!

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I 1000% agree with this. If you can't take a couple of days off and things keep moving then something else is broken.

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Make the coverage plan and what I do is respond if I get a call or text, signifies something is truly urgent.

I don’t feel bad about not being available during my PTO, honestly most reasonable clients don’t want to bother you too.

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Shouldn't be the expectation at a good agency that respects its workers. Most of the agencies I've been at have had systems in place, like others have said in the thread, to cover for someone when they are taking PTO. Time off is a non-negotiable to me in my career, true time off without logging on or responding to emails. So if your current agency isn't respecting that, I'd move somewhere else

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My team and I take 100% timeoff, no peeking on email or Teams.

If you can't depend on your account and PM coworkers to cover you while you are out, than your team operations are faulty.

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You just need to plan to be off when your main, most important customers, are also off. Internal work can be easily handled by your teams, but customer relationships are not always easy to delegate when either in the beginning of the relationship or in challenging situations. Maybe you need to keep some time to cleanup important messages and emails, but that would not ruin your holidays…

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I turn off my work notifications with an Apple focus mode for when I’m on PTO. I don’t get paid enough to be on all the time, and when I worked places that didn’t respect my PTO it had a massively negative impact on the relationships I have with my family and friends.

It’s advertising, not brain surgery. The work and our clients can survive a day or even two weeks without us. Agencies have no issue firing people/layoffs and saddling the remaining people with the work, so they can survive during your PTO

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Ummm no. Sure if it’s a soft agency closure and some urgent stuff came up, but not when you’re actually on PTO. Maybe when you’re an agency president or a CEO, but not at AS or even AD/GAD level.
I’ve had instances when I had to respond while on vacay, but it was an anomaly and no one would blame me if I wasn’t available. Anyone who expects you to be always on even when you’re officially on PTO is full of shit and needs to actually manage resources and coverage.

You’ll never be rich

And the corporate mega lords still won’t hesitate to lay you off even if you kiss the floor they walk on

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