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Thoughts on EXPR?
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can you schedule weekly status calls with them? you can also walk them through your process for intake and how long things take, perhaps charge expedite fees to help them understand that reshuffling staff for fire drills is disruptive.
No, actually that is pretty helpful. 😁 Problems can be fixed, but situations just ARE. I think accepting that might help.
"hey client in order to meet your deadline we'll need to move forward with this by X time, if we don't hear back by then we'll assume it's good to go. After this point there will be a cost and delay to move back in the process to make further changes"
You can’t proceed without approval, it might push the delivery date out resulting in additional fees but it’s not final until there is approval.
I had one client who requested we put in holds in her calendar to review and approve items.
Texting follow ups too, some clients are more responsive on that than emails
I’ve always wondered why clients like this can’t do this for themselves. Preferring that someone else to take any sort of control over your calendar and time management is bizarre to me.
It’s all about building relationships.
Thanks Francis