Almost all of the clients I manage accounts for are non responsive almost 100% of the time. It’s maddening. I do all the best practices: set expectations early, persist, etc. I’ve noticed that at the small agency I work for, we mostly work directly with small biz owners as our main contact because they don’t have a marketing person on staff. Please help if you know how to get these ppl to answer me and stop creating fire drills for us because they never read my emails.

like
Posting as :
works at
You are currently posting as works at

can you schedule weekly status calls with them? you can also walk them through your process for intake and how long things take, perhaps charge expedite fees to help them understand that reshuffling staff for fire drills is disruptive.

like

No, actually that is pretty helpful. 😁 Problems can be fixed, but situations just ARE. I think accepting that might help.

"hey client in order to meet your deadline we'll need to move forward with this by X time, if we don't hear back by then we'll assume it's good to go. After this point there will be a cost and delay to move back in the process to make further changes"

like

You can’t proceed without approval, it might push the delivery date out resulting in additional fees but it’s not final until there is approval.

I had one client who requested we put in holds in her calendar to review and approve items.

Texting follow ups too, some clients are more responsive on that than emails

like

I’ve always wondered why clients like this can’t do this for themselves. Preferring that someone else to take any sort of control over your calendar and time management is bizarre to me.

It’s all about building relationships.

like

Thanks Francis

like

Related Posts

Is it awkward to tag your previous managers to thank them in a LinkedIn new job announcement post for a new company? Awkward for the managers?

like

Could I pull off asking my manager from J1 for approval of freelancing on the side? It’s quite common anyway for designers I think. And then my j2 can be “freelance” even though it’s full time?

like

When do you think associates are usually let go in small practice groups that are currently being overwhelmed with work? Is it when it starts to slows down or when they already have a candidate to replace you? Just trying to figure out how long I have after annoying a partner 😂.

How can I get my *micro* manager off my back? I know I haven’t been doing the best work this quarter, but emailing me all damn day isn’t going to help me do better, I do know that.

like

There’s no reason you have to put up with a job you hate. I spent many years working in a toxic environment with a boss who gossiped and lead through fear. He wasn’t really much of a leader but basically a foreman. And he could make my existence miserable. I admit that it wasn’t easy to find another job but the bottom line is: trust your guts. If you feel something is wrong it’s because it probably is. Don’t second guess yourself. Look for options and and fight for your mental health.

likeupliftingsmart

My ASM is lazy and is incapable of doing the easiest basic tasks with recruitment. She receives all my end of day updates, is cc’d on all emails, makes me fill out 5 repetitive excel/smart sheet, and joins all my meetings but she still wants to call having me 5x daily about updates. I’m always the one to go to if other recruiters fail to meet client deadlines and cleaning up recruiters mistakes. How do I even handle this to begin with?

What's considered cocktail attire out here? I was invited to a clients holiday party and they're very casual (t-shirt and shorts in the summer) but dress code says cocktail attire

like

where to get more business casual colored denim, like the Banana Republic traveler pant? looking for more color choices but love the BRs

How do you respond when other educators or staff members negatively refer to children and you know it is based on their color?

like

Honestly don’t know how I leave these guys every morning.

Post Photo
like

I'm not the best at coming up with lines on the spot. I can write good lines when I'm by myself in front of my laptop, but not when I'm talking with my CD or someone else. Is this considered an issue?

like

Hi all—trying to understand a little bit more here. Someone recently suggested everyone on my team add pronouns to their display name. I argued against making it mandatory since it forces people to either lie or come out. But I’m also wondering from the standpoint of someone who isn’t cis, what’s the right approach here?

like

What are your tips on convincing a fellow employee not to switch agencies? I really don't want to compete with them

like

My manager scheduled a feedback conversation and I know it's bc I've made some noticeable mistakes lately due to moving too fast, not being able to focus, racing thoughts, etc. I'm seeing a therapist about whether I have ADHD and if so, what tx looks like; we started the intake process which will be continued in my 2nd appointment, which is after the feedback convo meeting. Is it worth telling my mgr something eg I recognize the careless mistakes and I'm in the process of seeing tx to help?

like

I’m a new associate working for a well-known defense attorney in my state. On one hand, I’m thankful for the opportunity to learn from one of the best, but he also excoriates and belittles me for my mistakes. Any advice on how much it tolerable? I am here to learn and advance my career but he can be pretty nasty. (My mistakes are no worse than you’d expect a 1st year associate to make, in case you’re all wondering if I’m a major screw-up who deserves it) I leave work feeling a foot tall.

Hello fishes, is it a red flag when I'm the ONLY one on my team who's happy with the management, meaning my boss and my boss's boss? Other than the two bosses, we have 6.

like

What do you think when associates/senior associates misspeak on a concept during a meeting or interview?

I’ve learned something new on each project, and I’m afraid of coming off as an idiot so I rarely contribute to conversations; only after I have done research on the topic and have prepared do I speak/give ideas

like

If my staff lied about his work experience and has slipped up sometimes about it, do I call him out? Then what do I do about it afterwards?

What’s your take on working along side a team in marketing but barely any of your team enjoy the social present, let alone having actual social accounts. I’m totally respect people who want to keep their personal life private, but not knowing what the hell is trending while holding a role that deal with social media contracts everyday and giving others opinions, that’s what I’ll have problem with. Thoughts?

like

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them

like

More Posts

Anyone here from NatWest group Bangalore ? Need some advice before joining. Please let me know in comments so that I can DM you.

like

Any insights on what is the compensation range for regional managing director role at coinbase?

like

Anyone familiar with what Director of Sales (Digital Media) in NYC salary range is?

like

I am starting at a new company early next year and they’ve just invited me to attend their Christmas party. Is it a good idea to go? Or should I wait for a more formal introduction once I start?

like

Let’s stir this bowl

What would be the monthly takeaway if my package is 6.9Lpa band 7? Thank you

Anyone working for Grant Thornton account

Can someone share how old caterpillar India engineering pvt ltd is, not able to get much information online

like

Thoughts on EXPR?

like

Hello, I am looking for job. I have more than 9 yrs of experience in application support role. I can join immediately. I will much appreciate if any lead/referral.

Just found out that sperm banks pay $70 per donation. I just found my side hustle 😏

funnylike

Does anyone know the salary of a beginner para planner at Ameriprise or any other broker-dealer?

Just had year end discussion. Not at all happy with how it went

like

Hi! I am looking to hire 1 x Senior AD/GAD and 2 x Senior AM. DM if you are that person - or know someone who is! Thanks

like

If I accept the promotion to Partner/Principal what's the least number of years I could work without it being a financial mistake. I have an opportunity to do something completely unrelated that's my passion, but I feel like that's the wrong decision when I'm this close.

The other opportunity should still be there for 2-3 years

like

I'm in finance/tech FPA, looking to go back to the defense industry for a 25% increase in TC. But wanted to see if I should leverage the new salary with current company to see if they'll match.

Background: got a promotion at current company that didn't come with sufficient increase . After stating my case I was told it would be evaluated next October, which is what prompted the initial job search.

Current TC 103K [88/15], offer 125k base [+discretionary bonus].

like

Hi All! I am teaching English 4 for the first time this fall, and I’m just wondering what ideas y’all have for starting off. My class will be TINY (less than 5) so I want it to be super-engaging. All Black and Brown students. Help!

like

Additional Posts in Account Management

When cold contacting an agency (because the agency doesn’t post jobs online), is it better to contact the head of account mgmt, or the agency’s recruiter?

like

Is 7 weeks too early to start thinking I may have made a huge mistake in switching to my current gig? I left the last place because it was overr toxic and terrible W/L balance, for one that seemed to be more “fun” and more realistic hours, only to find that I’ve now been working 12 -14 hours a day and just drowning and feeling like I cannot catch up or catch my breath. Everyone is in the same boat here which is why I’m so overwhelmed so quickly with no support. Is this an immediate red flag?

like

Any account managers in here for chemical sales? Want to learn more about it...

like

I am not in account but would love to have a more comprehensive take away from meetings particularly client feedback verbalized. How do you account folks do it? Tips and tricks? Thank you!

like

I am looking for an account executive with production experience to work on a fun national beverage account. 3-5 years experience. Located in nyc. Dm me for more info.

like

Throughout my career, I have worked at both “traditional” and “digital” shops. My current agency would fall under traditional but also offers digital services. Our process, roles and skillsets seem way outdated but I wasn’t sure if it was just my opinion or if this is just how it works. For example, we have no CTO or tech leads. Our digital producers feel more like project managers than actual producers. Account Management is just traditional, no real digital knowledge. Feels layered and dated.

likehelpful

Looking for some advise - starting on a new project for a luxury fashion client and don’t have experience in the industry. Any watch-outs or tips to be aware of? Just want it to go smoothly ☺️

How much are my fellow VP Account Directors out there making? Just trying to gauge if I am being paid fairly. Don’t forget to state market and YOE. I am making $135k, 10 years of experience and in Chicago.

like

Tired of hearing all the "account people suck” comments on this app. Get some new material creatives.

like

For those of you in healthcare related account management, what is your healthcare background? I am clinical and getting ready to hire a higher level account manager. I am really biased toward people with clinical/in hospital experience because, quite frankly, healthcare is a different beast - lots of hand holding and change management. I don’t want to miss the right person because of my bias, so im wondering how many healthcare related AMs have healthcare/clinical experience… thanks in advance!

like

Any thoughts on Laundry Service?

Are there any Certified SCRUM Masters, or Certified SCRUM Product Owners here?

I just got the certifications and I am wondering if it would be worth it take the more advanced courses (paying out of pocket).

like

I have overall 3 years of post grad experience but 2 years of AE experience. Is it unrealistic to apply for Senior AE roles? How about Account Supervisor?

like

Transitioning to become an AE - how often do you guys typically travel (pre-covid)?

like

I need contacts who are into bank instrument and MT103 transfers within USA and Europe. If you are a good sender or receiver let me know.

like

What are some good workshop classes for improving your presentation skills?

like

What’s the average time spent in an AE role? I’m eyeing an SAE position and feel like I’m already taking on some of this responsibilities

like

What are some good practices during the sales phase of a potential project to execute before the contract is signed? Seems obvious but would love some ideas on standard operating procedures that help with seamlessly handing over a signed contract to the account team. For example, speaking to the potential client explicitly about their role in staying on schedule, reviewing scope creep consequences, etc.

like

I got a promotion a year and 3 months ago, and got a pay raise 5 months ago. Could I still ask for a promotion to SAE if I have been supporting a team more as one? Promotions are hard to stab with.

I want to quit without a job lined up. My agency is a dumpster fire of incompetent project managers, revolving door of creatives and culture of not holding people accountable amidst a micromanaging gossipy leadership. I just want out. Tell me it is ok and will be alright.

likeuplifting

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal