Do you ever catch yourself overthinking a customer interaction for 15 minutes after a call?

So my junior lies a lot. About everything. They work hard and are reasonably smart, but they would swear a black pen is red and vice versa. When you catch them out, they keep digging. I like to think I’m very approachable and would never have an issue with someone not knowing something, needing longer on a deadline, asking questions etc. I’m writing this junior’s review and I’m wondering whether (and, if so, how) to bring this up?

Senior revving up to manager promo. Only nervous about one thing at the manager level which is having to answer pointed “Why??” questions from higher up clients on live calls. Any one else work through something like this? I’d appreciate any tips or suggestions as I really suck at dealing with unexpected push back.

So without getting hate mail... I’m a gay man in a very gay-friendly office, but find that there is no ‘right’ time to bring it up. No one on my team talks about relationships, but sometimes I (contd)

Ideas to deal with micromanager who has just been layered

What is the best way to attract a more diverse community to my company?

Hi all,

My boss makes jokes about me being from a different country whenever there is a work meeting or a gathering with coworkers, even though he knows where I am from. This usually occurs when I meet new work-related people or for example if I am in a situation that involves ethnic related subjects.

What is this? This is normal?

Stereotyping?
Racism?

The first time I ignored that, but now it has become a pattern and is bothering me now. I am south-American working in the UK.

Am I the only social worker/therapist who doesn’t work well with being assigned to do last minute paperwork? I’m a very organized person, both personally and professionally and this has been challenging for me in a professional setting. How would you present this to your supervisor who continues to not understand? Any feedback is appreciated 😊

How do you deal with not getting the desired output from somebody working under you? I think I’ve given enough examples and direction but the work still isn’t where I need it.

Hi 👋. I posted here a few weeks ago about being nervous conducting a PIP conversation with my team member.
I did it this week and let me just say it was the weirdest conversation ever. The guy is usually argumentative and tries to disprove every bit of feedback. But this time he just sat there and asked no questions and said nothing.
Maybe he’s looking for new jobs already - don’t mind this at all and this would be a good outcome for him overall.

Any thoughts on post-season moves for your team? I'm personally really pissed that the Canes are letting Niederreiter talk to other teams. He's a huge part of the team's success and I'm stunned.

I'm not the best at coming up with lines on the spot. I can write good lines when I'm by myself in front of my laptop, but not when I'm talking with my CD or someone else. Is this considered an issue?

How do you tell your boss you're quitting without burning bridges? Please note we're in busy season for the engagements I've been staffed on, which is what makes me nervous and guilty. TIA

In small companies (especially startups), where HR may not really exist or the HR person may be the main violator, how do you deal with inappropriate behavior. If a person has been there a long time and is "too important to fire" how do you handle them?

At a startup I left because of this, my boss had been there since day 1. He was a nightmare. The last straw was when he took out his anger at a home issue on me and made fun of me for being upset. HR told me they couldn't do anything about him.

Discrimination question. I’ve been passed for several job opportunities in the last 4 years. Every single time the job is given to a male who’s older than me, despite my qualifications being more in line with the job. Is it worth it to make a discrimination claim? I already know HR won’t help me but should I contact an attorney?

I have had a 60%+ increase in volume from this time last year, but we have not had a new hire in my role to assist with the influx. Additionally, others in my department are overworked and they're delegating down to me.

So not only do I gave more work than ever, I'm doing tasks outside my original role

My supervisor cant get headcount approvals. We are suffering as a department. I don't want to overrule him, but should I go to HR?I'm breaking down at this point and see evidence others are too

Anyone else struggle with lots of team events/dinners during the week? I love my team but need me time at night to be my best self. 1 night out is my max. Thoughts on explaining it to team?

I get really giggly when I’m nervous, and laugh at basically everything anyone says. It makes me appear quite immature in front of client & coworkers... Any tips on how to calm my nerves?

Has your boss ever forgotten to pay your commission? Happened to me today. Actually to our entire sales team. Advice for how to respond?

Another salesman told a client their ad campaign would be ready next week. Today our supervisor told me to help him, but he has hardly even started the work. Is there any way for me to point this out without feeling like a jerk

Hello all,

I have an Interview with Atlassian for a pre sales solutions engineer role in Canada that requires 5-8 YOE . What's the salary range I should be aiming for ?

What’s a good LA or NY business litigation firm and salary to expect? I’m a 2yr with quite frankly a lot of experience across civ rights, PI, excessive force, wrongful death, employment defense, K dispute, corp. structure dispute, professional licensure. Write every kind of brief, appeals, argue motions, take depos. Am the only associate working directly under partner on all cases. In house or M&A/Real Estate Transactional are likely the end goal but want to get the litigation out of me first.

Does referal have higher chances of selection? What info is needed to give apart from cv to the person referring?

Can anyone anyone help with a salary range for a senior E&S UW. 5 years of experience. Interviewing but don’t want to sell short for my salary expectations.

Hi everyone, I got laid off today and I am now urgently looking for a job. Anyone hiring Please DM or comment with any recommendations. I have real estate and consumer relations experience and I am looking to get into project management.

Hi everyone HELP! I was lucky enough to receive two job offers, one in SNF/LTC one in oncology outpatient setting. Looking for any tips from people that have worked in either setting or both??
Some background I am coming from a inpatient hospital setting. Thank you!

Arey kidhr gaya mumbai ka spirit 🤣

Anyone ever bought two adjoining townhouses and knocked down some of the non-load bearing walls between them to combine them into one bigger home? Ones you own of course, not rent, and assuming local town and HOA rules allow for it. Thank you!

Anyone tried biossance skin care line? I’m Pregnant and wanted something safe and clean during my pregnancy.

Currently have Series 24, 7, 63,65

Currently work in a very unique Wealth Management ops role.

Getting paid 85k base with 40k in bonus plus about 35k~ in OT.

Money isn’t everything but in my late 20s it feels like the only thing important right now.

WLB is next to zero as 60hr weeks are the minimum as of late. Management feels like they are trying to push a few of us out. Was told not to expect much come year end for comp. Any suggestions on finding a new role/pay expectations?

What was the signing bonus for MBA hires that just received offers this fall?

What can I expect in the oracle welcome kit?

Cognizant Sharks
What is this metaphosis event.
I have not join cognizant yet ;though I have accepted the offer letter. Doj 29 nov 2021
Not sure on Cognizant that I will join. I am waiting for better offer to be released.
Any inputs or guidance.

Did anyone attend L3 round in State Street. How this round is going to be?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Creative ways to respond to customer concerns without sounding scripted?

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

Do you feel working in customer support has made you a better customer?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Managers, how do you help your customer support team avoid burnout?

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

When you’re frustrated with a product, do you take that frustration out on the product? Would you go the customer support route?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Tell me a feel-good story from work that will restore my faith in humanity.

Your most positive customer interaction?

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

Hey managers, how do you keep company culture alive when managing a remote team?

How do you prevent the negativity of your job from impacting your personal life?

Will the customer support future be led by chatbots or will we still be necessary? lol

I wonder how some businesses are STILL thriving with trash poor customer support! In 2022 *sighs*

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Is there a big difference between working at a call center and a smaller company? Why would you pick one over the other?

My work from home customer support people, do you miss the in person company culture or you’re good? Cause same