Hi everyone! I’m looking to make a switch from being an AM to working in Customer Success or Business Development. Could someone advise on what the best move is if I am primarily interested in building relationships, project management, sales etc? What’s the real difference between CRM positions and BDR positions and which role is more people-centric?

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Customer Success is apologizing for things you didn't do - like the product not working as advertised. Business Development is begging for meetings for somebody else.

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What’s the best advice for someone early in career?

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