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You do it with compassion and care. Provide resources that can help them with “what to do next”. There is a ton of reputable resources on “what to do after lay off”. This will help them focus and not feel lost. As for you, it unfortunately is part of the job and you cannot and should not let those feelings consume you, simply because you are carrying out your responsibilities for the company. At the end of h the e day, it’s a business decision that had to be done.
That's rough. I don't have any advice to offer other then to not take it personally and be kind to yourself.
It certainly takes a toll. It is easy to get burned out if you dont find room for self care.
I agree with the first comment. Unfortunately someone has to be the bad guy. I would just try not to take it personally.
Chief
It's unfortunate that your leadership was too chickens**t to accept the role of "the face of layoffs," since HR doesn't make the decisions on these things (other than ensuring that the layoffs aren't affecting only older or minority employees). Yet another example of why everyone hates HR -- line leadership refuses to take any responsibility for their actions. It is draining.
O
I hear you—it’s brutal being the messenger for decisions way above our paygrade. For me, I remind myself it’s not personal; I’m just the delivery system. But yeah, the guilt creeps in. What helps? Debriefing after—talking it out with a trusted colleague, or even journaling the ‘why’ behind it. And honestly? Treating every convo with real empathy—like, ‘This sucks, I’m sorry’—takes the edge off. You’re not the villain; you’re stuck in the middle too.