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You have to explain clearly you dont make the laws, only interpet them. The law says an insurance co does not have to pay unless they agree to or are forced to after trial. By all means, throw them under the bis for being unreasonable, but dont let them forget its not as easy as seen on tv.
You can also explain that the case will be "over" immediately if tue client chooses. Thwy can settle for $1 and it will end. However, to get the money they deserve, will take a lot more pressure and maybe even a trial.
Make sure you convey every lowball offer. Besides being youe duty it also gives them some skin in the game, so to speak.
As MA1 said, you have to be a bit firm with clients who are upset about the timeline of the case and just remind them that there aren’t many deadlines in prelit to “speed up” a claim.
A bit of advice to curb some of these clients in the future: I usually do a quick “check in” with the clients once a month; just a quick text to ask how treatment is going, how they’re feeling, etc. I usually text them a day or two before/after I send a demand and let them know that we’ll be expecting a response soon & that I’ll reach out once I have an update to give.
This usually helps alleviate any anxiety/impatience clients naturally have about their cases. It also lets them know that if I don’t reach out to them, there isn’t an update to discuss. It may not babe feasible with all clients depending on your workload, but it’s helped me a ton with managing difficult clients.