Is anyone else tired of covering the team's incompetence? When a store or another department fails to do its job, I'm no longer sugarcoating it. Sometimes it's specific agents that mess up and I refuse to be lumped in with them. Would I be going too far in telling customers why things are?

That client that sends you everything “for your review” even though certain things are purely business documents and don’t need a review… What’s your typical approach/response?

Is anyone willing to share tips on avoiding burnout and setting boundaries with their executives? I have six people on my desk and am finding it difficult to stay motivated and continue giving everyone the same level of support.

Midlevel and seniors, how do you review juniors’ work without redoing them? Any tips on giving instructions or spotting mistakes?

How do you deal with clients who act like they know more than you even though they don't?

I found one of my coworker's anonymous Twitter accounts, and it has a ton of red flags involving bigotry, sexism, etc. It's a personal account, so should I mention it to HR or not?

Last week team dynamics took a turn for the worst (even tho in each retro the team always commend each other, you would think team work is great). Team members get agitated with each other for being slow. Team members coming across rude and brash (the same ones are difficult to get hold to offer support, time is money is what someone said💰, the craziest was the client accidently sharing her whatsapp screen, commenting on people's feedback to what she was presenting OMG 😲 How was your week?

What is the advice on what feedback to leave for a peer who really sucks at everything y'all have worked together on? It's about the time where everyone on my team requests feedback from each other and I'm nervous for it coming up. My manager knows that everything I've worked w her on I end up doing 90% of the work when it's meant to be split so it is a known issue. We're both at level 3 so are genuinely peers. She seems like a nice person but i have 0 positive work feedback tbh

Thoughts on a manager texting you to ask why you aren’t online Easter weekend when all of your work is completed and another senior who can’t handle their own work decided to randomly send you their returns to review?

Just got let go and my manager said part of it was because I was looking for other jobs. I didn't look for other jobs at work, so I'm not sure how they could have known that unless a coworker snitched on me. Is it worth it to try and find out who or should I just leave it? Can't deny that I'm seriously pissed off about it.

My natural instinct is to assume rejection if I have conflict with a partner or don’t think my feelings are reciprocated. I’ll try to bring it up with them, but I’ll say “if you want to end this feel free” so it doesn’t hurt me (and they can say what they really mean instead of sugarcoating). Someone told me today that they just assume I’m not interested because I always seem to “run” but I’m not sure how to bring up problems/feelings otherwise. How do you approach these hard questions?

Dealing with asshole client who tried to bully me into changing our recommendations, and spineless partner who is back pedaling now given client reaction, despite pre-aligning on our view. People suck

Could someone please suggest how to handle this situation?
My manager (Technology Director) sees me as an emerging thread to his position and stopped sharing details / trying to avoid including me in visible projects etc.,
FYI - His manager is the division head and Managing Director.
Why I think my manager tries to move me out?
- I am 18 YOE with a technically strong background
- Upper mgmt is starting to identify me as the backup for all systems. My manager tries to move me out since then

Was contacted by a sourcer for a big 4 firm. Five minutes into the conversation about my background she says we can’t move forward because it would be a conflict of interest since I sub for that company. Is there a way to get around this or perhaps a cooling off period? Thanks in advance.

To what degree do you share your mental health issues with your team? I went through a period of depression and recently got comments back that I need to fix my attitude. Is it worth mentioning now?

My direct report is fresh out of college. Tons of talent but is showing to be pretty cocky. They are overconfident about their place in the ecosystem of the office, ask inappropriate questions, CONTD

Partner is pissed at me & judging everything because we disagreed on a deliverable. I was at fault at not giving what was needed even though we disagreed. I respect them, how to fix the relationship?

Got called up to the big leagues today, was selected to go chase clients with the senior partner. Pumped doesn't even begin to describe it.

What you should do when dealing with a very toxic worker that keep on sending passive aggressive messages to you as well as in group chat and email.
Things like when you answer his question he respond: I know that
Or when he keeps on saying my change requests were just minor in group meeting but actually not.
And keep on saying how hard he works when he clearly wasn’t and already underperformed compared to an intern level.

How to not let this toxic co-worker not poison me any further?

Any recommendations on fun things to do with a ~15 person team for work? (E.g. escape room) - trying to brainstorm ideas! Thank you!

Anyone at Crowe with insight on the Healthcare Revenue Cycle Intelligence Consultant role? Interested in applying and would love to know more about the group/comp/wlb/quality of work/bonus etc.

Eb1 I-Long term employee. International transferee.

What happens if I change firms before filing i-485 (before it is pending for more than 6 months)? Do I need to apply for eb2 or eb1 again?

What was the signing bonus for MBA hires that just received offers this fall?

What do you think would be the best office & sector to work in ?

Any thoughts on how the litigation going on between Twitter and Elon Musk is going pan out?

Is there a time limit on unemployment, 6months-1year? If I get the boot how long does it last? Thank you in advance for any help.

A 15 week old puppy has seriously messed up my life for better and worse. Fish, when did the puppy chaos taper off for you?

Book recommendations for a vacation?

Will Cognizant offer 35 lpa for 11 years exp. And senior manager role?

Hi everyone, I’m an architectural designer (from Europe) with 1.5 yrs experience. I’m working for a practice in San Francisco, full-time from the office, getting 25 an hour. It is so expensive to live here, I am struggling to make things work. Is this a normal salary for someone of my experience or should I ask for a raise? I don’t want to be greedy but it’s so expensive out here… Thank you 🌈

American has a promo listed on their app - use Rocketmiles to book a hotel and earn X000 American points. Has anyone here used it? If I book a Marriott properly, can I apply my Marriott retroactively?

Would ey gds renegotiate the package with just few days of joining..?

Does anyone know a good Laptop for $1100 that would have the following specifications: Intel I5 10th Gen, processor, 512GB SSD, 16 GB RAM with Windows pro, with at least a year of warranty?

What does the technical assessment at Wynshop go over?

Hey all, I left four shirts in the wardrobe of my room in a Sheraton. They’re saying they are not in lost and found but I am 100% sure they were in the room. One of the shirts has sentimental value...

Hi Guys,

Can anyone refer me to BCG

TIA

Is fishbowl only available on the US App Store?

How have the skills needed for working in customer support changed over the past decade?

Are you worried about how quickly AI support is growing?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Hi fishes, do you get paid by the hour or receive a salary?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Creative ways to respond to customer concerns without sounding scripted?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Any suggestions for how to find a fully remote customer support job?

Tell me a feel-good story from work that will restore my faith in humanity.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Hiring managers, what do you look for as you’re going through resumes?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Managers, how do you help your customer support team avoid burnout?

How do you prevent the negativity of your job from impacting your personal life?