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I'm looking for work as a Credit Controller. Preferably remote or hybrid with a lot of flexibility. I've been working remotely for the last 1.5 years and would like to continue that. I have 8.5 years of experience as a Credit Controller in B2B set up. I'm based in England but happy to work in any country :) JPMorgan Chase Citi Wells Fargo Deloitte Accenture Amazon Tata Consultancy Infosys Morgan Stanley
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Pretty sure work is giving me a bedsore...
Matter likely to receive media attention
😂😂 me working from home today
When does RSM find out about promos/bonuses/etc?
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The younger generation is always going to get sh!t on by the older ones. That’s just the circle of life.
But a lot of them would benefit from in person coaching I believe. Not 5 days a week, but one or two where you could connect would be beneficial.
“Hard men create good times, good times create soft men, soft men create hard times.”
There is 100% a difference between the Covid years and not, and even now between flex and fully remote. There’s just so much that happens in an audit room that isn’t straight 1:1 coaching., and not being a there for it is stunting growth.
Part of the resistance to RTO is that the minions don’t understand what they’re missing from being in person.
I think there’s a lot of rose colored glasses that people wear when folks judge their past performance as new employees. I’ve been in audit rooms where not a word was peeped, and all communication was done through email. Folks pretending like questions and coaching was free-wheeling before remote work.
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I've had the same experience while working at the client; almost dead silence for hours unless it's lunch time. On the other hand, it's way easier to get a question about our audit software answered in person versus bothering someone on Teams.
I think remote work is exposing how bad a lot of managers are at training and developing people, which is primarily because they don’t put in the effort to train people in the first place. A lot of partners will emphasize the need to train to managers, but no one is actually held accountable for it.
On the new, inexperienced staff side, I generally think being in person allows them to be held more accountable as well. BUT, these are new times we’re living in and we have to figure out how to work in this new environment because it isn’t changing anytime soon.
I’d like to add that a huge issue is that we are always oversold and understaffed, so there’s perpetually a fire to put out, and in those environments, training is the last thing on anyone’s mind.
However, I’m sure that the partners will find some great solution that doesn’t require giving any revenue up or raising wages that will totally work.
No - it’s an actual performance gap, but that’s not a knock on the new people, all the firms are still figuring out how to train people effectively in a primary remote environment and new joiners have slipped through the cracks in a lot of instances
I think the issue is that putting all of the work on Sharepoint didn’t put all the implicit knowledge on there, and then it all went poof for good with the great resignation/reshuffle.
Is todays A1 probably less efficient per hour on a client? Probably yes, but not because they are bad. Go look through your engagements and who took notes, wrote emails- many of mine have been a daisy chain of people rolling on and off with no long running members. How can that A1 get any guidance about client specifics in the PBCs, how can they know about the issues we had last year, etc?
THAT is the problem and we just keep shooting the messengers- the poor A1s who are doing their best to make sense of what are basically random scribblings on napkins partners call “notes” - when they aren’t able to deliver. In my opinion, what’s worse, is that there are plenty of managers, directors + who are totally out of the loop and were hoping their staff could
autopilot for them and that doubles down the frustration.
Precisely
I don’t think they’re weaker, they just couldn’t get as good training as we did.
I started January 2020 so I got a solid 2.5 months of in-person training before everything shut down. I cannot imagine having started fully remote. I learned sooo much in that time in the office. Some, from managers, but for the most part, from other staff and people sitting around me. A quick 30 second question to my neighbor saved me HOURS of time spinning my wheels trying to decode a workpaper or fix a software issue.
Yeah it’s always the newest generation that gets shit. There is some truth to not being in the office has made training harder, but that’s it imo
To an extent, yes. There are other factors, though. Managers haven’t learned how to train effectively in a remote environment, but refuse to take any blame. It IS also harder to keep staff accountable in a WFH environment, but that’s just a piece of the puzzle and managers want to blame staff 100%.
As much as I hate to admit it, I took a new role during the lock down and have continued to be remote, and there is a marked difference between my output and my peers who work at the office as soon as they could. Just exposure to others, direct coaching, osmosis…. It is huge.
That having been said, not planning on going in.
When I first started in 2021 I got a lot of shit for being fully virtual. I understood why, but they really tried making audit seem like rocket science. It’s not hard to learn if you actually try. Audit requires little to no in person to get the job done well
A mix. They are weaker (generally) than the pre Covid hires, but the weaknesses are exaggerated by the survivors.