Ever have that client who changes their mind every week? One day they're all about feature X, the next day they've abandoned it entirely for feature Y. By the time you get Y dialed in, guess who's back on about feature X? How do you manage a client with a serious case of requirement whiplash?

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That is where you document the success criteria and say this is what we agreed on as your use cases. If a client is just about features most likely they are not purchasing or you are not talking to the decision maker.

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