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Hey guy, I have this book out. Wondering if you could help me spread the word. It teaches you how to write KPI’s for an IDB perspective. I am in the market to switch career back to my original so I am open to assist especially non-profits address their data issues. Anyway guys if interested send me a DM. https://www.amazon.com/Key-Performance-Indicator-Development-Guide/dp/B0B5K9W5JC

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If you have some sort of profit analysis and difficulty analysis (might be less formal) that ranks this customer against others, I would use the facts as presented to make the case to remove. I'm suspecting you probably do some sort of a book of business review periodically - assuming true, I would purge this customer as part of a grouping of other customers where you are losing money. If you use the same criteria across your accounts and hold each customer to the same criteria, you would be able to support that it was the business decision that did not take anything into consideration beyond how much money you get out of them. Just use a consistent scale and process to assess your book of business and document it as such.
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In fact I kindly request that you please refrain from those kinds of insults OM1 because I find them offensive and abusive.
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Are their frustrations relating to the fact that they are intersex? For example, are they being misgendered or anything like that? Accidentally "outing" somebody is another thing that might strike a nerve
I would focus on the facts - if the company is net negative then it would make sense to drop. Leverage your data to show cost MoM vs. current revenue.
Sounds like a purely financial decision. Gender is irrelevant... Your are a commercial business after all not a charity....
How is this person's sexual orientation relevant to the issue at hand?
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Frankly I'm thinking the customer is probably being misgendered. How does OP even know the customer is intersex? My guess is it came up in conversation because the customer was misgendered
Depends on your company's customer governance. If you are empowered to make this call on your own, be sure that your reasoning is documented and in line with company policy and company practice.
If it is not up to you, still document and evaluate as appropriate, but be aware that the decision may take into account value beyond what you can see at your level. In this case. Perhaps your director or VP may determine that dropping the client may present a reputational risk or jeopardize other client relationships. Or your company may trigger a deeper level review to explore why this customer is costing you more than expected.
Ginally, it is likelier cheaper to adjust practices and improve your client relationship than it is to acquire a new customer. Or, your customer may see an investment opportunity to expand customer base or grow relationship.
Regardless, stick to data and policy. Analyze deeper as appropriate to demonstrate ability. Good luck!
Do coupon enthusiasts get banned from grocery stores? Why do department stores and crockery stores use loss leaders? Why do banks offer no-fee military accounts, including non-revenue generating services like free safety deposit boxes?
I mean the numbers do not lie. If they are costing the company money to have them as a customer then it does not make sense to keep them as a client no matter his or her sexuality. If it end in a lawsuit, you all have hard core reports that show the truth.
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I think that point is valid but first of all maybe it won't be a lawsuit. Maybe they spin it on social media, which sometimes can be just as risky, if not more risky. Remember the whole GameStop fiasco a few years back? Great example of how a few people on social media can screw a lot of things up