I am having series issues with a customer that I would like to request be dropped from our roster - they are costing more money than they are providing and they are extremely rude and difficult. But, they are intersex and I absolutely do not want to come off as discriminating as I know that a lot of times "disagreeability" is an accusation made against people when really it's just that the person reporting them is a bigot. Any advice on approaching this?

like
Posting as :
works at
You are currently posting as works at

If you have some sort of profit analysis and difficulty analysis (might be less formal) that ranks this customer against others, I would use the facts as presented to make the case to remove. I'm suspecting you probably do some sort of a book of business review periodically - assuming true, I would purge this customer as part of a grouping of other customers where you are losing money. If you use the same criteria across your accounts and hold each customer to the same criteria, you would be able to support that it was the business decision that did not take anything into consideration beyond how much money you get out of them. Just use a consistent scale and process to assess your book of business and document it as such.

likehelpfulfunny

In fact I kindly request that you please refrain from those kinds of insults OM1 because I find them offensive and abusive.

Are their frustrations relating to the fact that they are intersex? For example, are they being misgendered or anything like that? Accidentally "outing" somebody is another thing that might strike a nerve

likehelpfulfunny

I would focus on the facts - if the company is net negative then it would make sense to drop. Leverage your data to show cost MoM vs. current revenue.

like

Sounds like a purely financial decision. Gender is irrelevant... Your are a commercial business after all not a charity....

like

How is this person's sexual orientation relevant to the issue at hand?

likesmart

Frankly I'm thinking the customer is probably being misgendered. How does OP even know the customer is intersex? My guess is it came up in conversation because the customer was misgendered

Depends on your company's customer governance. If you are empowered to make this call on your own, be sure that your reasoning is documented and in line with company policy and company practice.

If it is not up to you, still document and evaluate as appropriate, but be aware that the decision may take into account value beyond what you can see at your level. In this case. Perhaps your director or VP may determine that dropping the client may present a reputational risk or jeopardize other client relationships. Or your company may trigger a deeper level review to explore why this customer is costing you more than expected.

Ginally, it is likelier cheaper to adjust practices and improve your client relationship than it is to acquire a new customer. Or, your customer may see an investment opportunity to expand customer base or grow relationship.

Regardless, stick to data and policy. Analyze deeper as appropriate to demonstrate ability. Good luck!

Do coupon enthusiasts get banned from grocery stores? Why do department stores and crockery stores use loss leaders? Why do banks offer no-fee military accounts, including non-revenue generating services like free safety deposit boxes?

I mean the numbers do not lie. If they are costing the company money to have them as a customer then it does not make sense to keep them as a client no matter his or her sexuality. If it end in a lawsuit, you all have hard core reports that show the truth.

I think that point is valid but first of all maybe it won't be a lawsuit. Maybe they spin it on social media, which sometimes can be just as risky, if not more risky. Remember the whole GameStop fiasco a few years back? Great example of how a few people on social media can screw a lot of things up

Related Posts

Single black female. Late 30s, no kids. Is it better to practice in a smaller market that’s close to major cities, lots of professional opportunities, but no real single professional scene? OR be in a bigger pond/major city with more professional and networking opportunities, oversaturated with lawyers of color, more competition for professional opportunities, but bigger dating pool?

like

I've been working at this company for about 3.5 weeks now. Its been great so far.

We have an org chart in our dashboard ATS/HRIS and so I clicked on my first day buddies name just for fun.

I was able to see her entire employee file..even her address. I was really freaked out and I went to another profile and the same thing happened, I was able to see this person's emergency contact. Is this fucking normal? Should I say something and will I get in trouble for looking at a colleagues file?

like

Hi everyone, have a noob question here. When did you share the pregnancy news with your employer? Not sure when it’s optimal to do that. :)

like

One of my coworkers has withheld information that's important to my research because of a personal conflict we had. Should I speak to management or is it his right?

like

If buy the partners you work with regularly a holiday gift, how much do you spend? Usually I get baked goods or food items which you can’t tell the actual amount spent on. This year, though, I’d like to support local restaurants by encouraging people to order takeout—hence, giving gift cards.

How much is appropriate for a restaurant gift card from an associate to a partner?

Ladies, looking for a good work bag that will carry my laptop and papers, yet look elegant. If it has the option to be cross bodied, that is a plus. I might need to go that route in airports sometimes when I am carrying too many things. TIA

like

This is twice now in back to back weeks my boss has asked me where the disconnect was in our communications because I didn’t deliver on what “was asked”, even though I know damn well what was asked and what was done were the same thing. I’m not sure if he’s changing the meaning or isn’t communicating what he’s envisioning or what but it’s embarrassing to be called out like that, and to have people think you’re the dumb 23 year old.

likefunny

Good places for buying business casual clothing (men's)?

like

What to wear for evening networking events / parties where clients would be present and dress code is business casual ? - for men

I'm a cashier. We just got a new manager, and she's making things really hard for us. She starts work at 4:30am and leaves around 2:30pm, but she still expects us to stay until 6pm and work on the weekends! She gives us really long shifts and doesn't give us much time for breaks. And when we ask her about it, she gets mad.

I'm worried that if I speak up, she'll make my life even harder. I don't want to lose my job because of this—do you guys have any advice?

like

Is it fair game to report someone’s particularly polarizing IG posts to HR? Was friendly with this person but now I wouldn’t ever want to work with them after some of the things they’ve posted.

Heard from me:

“Oh, junior person, you have edits to the monthly activity report 3 days after your deadline to review the report, and after I sent it to the client? How lovely for you."

likefunny

Starting a new fully remote role Monday with a leader that has never had their own admin, let alone an exec assistant. Any suggestions for developing the relationship or training them to properly use an exec assistant?

like

I just found out a new colleague was brought on at 20% higher salary than my current salary. (Have been w/ firm 1.5 years) She doesn’t have a 4-year degree (working on it). How do I bring this inequity up and ask to be compensated equally? I have years more experience and My work is more complex - she is basically a receptionist. Any suggestions would be helpful!

like

Happy Halloween, my fellow Tech Pros! I love this Holiday, anyone come up with a creative costume to wear at work?

Thoughts on a manager texting you to ask why you aren’t online Easter weekend when all of your work is completed and another senior who can’t handle their own work decided to randomly send you their returns to review?

likefunny

Feeling like it's only a matter of time before I have to tell the new marketing dept head that the snazzy jargon just makes him sound like a tryhard and alienates our customer base

like

I have a coworker who’s a functional alcoholic. I’ve never dealt with a situation like this before so I don’t even know if it’s my place to say something

like

Attending a company holiday party where they're doing a white elephant gift exchange. I barely know anyone except through emails and IMs given that most of us WFH. Fun but office appropriate gift ideas $30 or under?

like

Recently joined.. How to know who is our HR..whom to take concerns with..like need to switch project..etc..

More Posts

I know a lot of PE firms have port ops teams, but any pe firms have in-house market l due diligence teams / market insights teams to help deal teams with market diligence (aka market size, customer perspectives, competitive landscape, etc.)

like

Is there a way to identify duplicate URLs within labeled hyperlinks on multiple columns/rows/cells?

I was thinking conditional format, but it’s identifying duplicate labels. I have over 80,000 cells, so extracting URLs manually isn’t going to work for me.

Thanks in Advance!

What is the hierarchy in EY GDS?
Is there any designation like Assistant Manager as well? What will be equivalent of Senior Consultant or Manager from Deloitte USI?

like

If I wanted to have the most epic destination bridal shower ever - where would I go and what would I do?

like

Is the executive order from June impacting people who had an h1b stamped and moved jobs? Since the h1b would need an amendment if someone changes jobs, would that pose a risk? Any folks who have moved jobs on h1b in the last month or so?

like

How did you guys meet your SO?

like

Feel like I missed the boat years back to get into Director of Product role. Back in the day there was only Senior in between a Director role, now there’s Lead and Group levels, so much hierarchy now.

like

How much are 3-5 yr associates making in big law in Denver? I’m a female and one of my male colleagues told me he makes $10k more than me and we received the same score on our annual review

like

Recs for barber for asian hair? Thanks in advance.

like

Hi guys, does anyone know whether IBS software provide wfh?

like

Is it normal for senior managers to ask you to cancel leaves or to nit apply leaves in EY GDS? My manager told in all hands meeting yesterday to not apply leaves during tear end. Won’t this become a hr issue?

like

Larsen & Toubro Infotech Received an offer from LTI as SPECIALIST -data science ? How are the projects , learning opportunities and WLB ? Can somebody please share their experience as Data science specialist at LTI?Larsen & Toubro InfotechEY DeloitteZS Associates PwC

like

Poll: What dress code do you follow at your home office?

Thoughts on $GNLN especially post merger with KushCo ($KSHB)

like

Anyone have financial services mock cases they can share ??

like

Are employers withdrawing i140 after employee quit even if the I140 was approved 3 years back. Wife is on H4EAD what is the impact if I140 is withdrawn?

like

Which top consulting firms, if any, will pay for your MBA?

like

Best consulting firms with best WLB? Do they exist? Young professional starting to think about where I'd like to work hard to end up in the next 5-10 years.

like

What does the “Platforms and Ecosystems” product strategy team do and entail?

like

Additional Posts in Diversity & Inclusion

like

Does anyone have experience with starting a Business/Employee Resource Group? I would really like to start one for Middle Eastern and North Africans as my company does not have one. There are many discussions that could benefit others and opportunities for intersectionality here. TIA!

like

Current DEI Professional, can everyone support me on the likes so that I can unlock being able to message someone. I will do the same in return. Thank you

like

My company has ERGs and one of them is pretty large and includes a lot of demographics. Within it, people are starting to kind of form their own subgroups (like based on office location or country-specific ethnicity). Does anyone have any thoughts around what would be appropriate for DEI practitioners to be aware of when serving these populations?

like

Feeling very frustrated right now…company talks a big game about DEI internally, while requiring new hires to move to Texas/Arizona, while the company’s PAC donates to politicians pushing extremist, regressive, anti-woman and anti-LGBT laws

They want to encourage us to “bring our whole self to work” while putting us in situations where we can’t be our whole self.

Anyone else in a similar place, feeling discouraged? Any tips?

like

What do you wish you knew before starting your career in Diversity & Inclusion?

like

I’m interviewing for a newly created position, Assistant Director of Communications & Outreach in my organization’s DEI office. This is the first interview they have requested after reviewing my writing sample. They didn’t say who specifically I would be interviewing with, but said “members of the DEI staff”, and it will be virtual.

What types of questions outside of my marketing/communications background should I expect?

like

Looking to support a new APIA founded startup? Well look no further!

Have you ever found something online and thought "... if I buy this, what about my anniversary gift, that trip to Europe, the car I always wanted..."

Well I have and founded Okane (money in Japanese 🤑)

Okane is a free Chrome Extension that focuses on goal-based budgeting. We track your wealth and help you save for your future goals while avoiding impulse purchases, right as you shop online. ( okane.crd.co)

Lmk what you think!!

like

Does anyone have any metrics/ benchmarks they could share on diversity hires? We're putting goals together for 2023 and our senior leadership wants 30% of all candidates interviewed and hired to be gender or ethnic diverse.

like

I'm in desperate need of tips to get genuine buy in from our predominantly white, male senior leadership to create a more inclusive environment. As is often the case, middle management and below is very diverse and then at Director+ it gets much more homogeneous. So far any real initiatives get shot down in favor of performative actions to post on SM. Is this just how it is, or can we try something different?

like
like

Hi all,

My boss makes jokes about me being from a different country whenever there is a work meeting or a gathering with coworkers, even though he knows where I am from. This usually occurs when I meet new work-related people or for example if I am in a situation that involves ethnic related subjects.

What is this? This is normal?

Stereotyping?
Racism?

The first time I ignored that, but now it has become a pattern and is bothering me now. I am south-American working in the UK.

like

How do you professionally address a noticeable lack of diversity on your team? More than 85% of my team is white or white passing, and of the remaining individuals none are Black, Indigenous, or AAPI.

like

Anyone looking for a head of people specifically and start ups or small businesses?

like

Been for a company for over 2years. The executive team is very much a boy's club. There are a few women in management roles but zero ethnicity diversity there. I raised my concern to HR in feb. And they are just now deciding to do something about it. They want me (white female) to put together a diversity committee. Any suggestions on how to go about it? How to attract volunteers to the committee? I want to make sure I get the right people involved in this, to push for changes.

like

I’m trying to cultivate discussion oriented DEI spaces, any topical themes that would make fun and engaging discussions?

like

Do you think diversity training actually works? I can't tell if it's just a way to tick a liability box or if it's actually effective.

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal