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Usually I’ll email back and say something like, “Thanks so much for contacting me! We can definitely set up a time to chat is there anything specific you would like me to be sure to be ready to talk about?”
That way I have a little bit of information before I call them.
I do the same thing! Great advice & just remember that it’s not about you... it’s about their concerns for their child so just be caring about that and let your own head anxiety wash away because as teachers we have enough anxiety as it is. Just go in willing to listen ;) showing that you are caring about their child’s needs.
I've been there too. Be secure that you haven't done anything wrong. Listen to their concerns and be honest.
I’m so sorry that happened to you. I used to feel the same way! Luckily most times it was nothing that warranted scary feelings. Stuff like their kid was going on vacation and they wanted to get their work...and other times it was a misunderstanding that could quickly and easily be cleared up. Either way it’s hard to stop those initial anxious feelings.
Always come from a place of collaboration and teamwork. When you stress that you are both on the same team and want the best for their kid, very seldom do things escalate. What also helps as far as the future goes, be proactive with communication. You can do this through newsletters or a website. When parents know what’s going on, you have less issues with them contacting you.
Step 1, take a breath. I would email them back and ask what it is pertaining to so you can be prepared. Usually it is not what we think, so why worry over what you are not sure of? I never meet with parents if they are angry or demanding. They must make an appt. Hopefully, your administration fully supports you with parents, especially the difficult ones. Also remember, you and parents have one thing in common, which is the overall success of their student. If you have to go into defensive mode, you should excuse yourself and ask an admin to join you. You should put the anxiety aside, you are the professional for a reason! Good Luck!