Is anyone having issues getting the Excelsior Plus pass? I got my vax at Duane Reade. Can get the Excelsior but not the Plus.

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I was able to get mine pretty seamlessly and I was vaccinated outside the country (in Canada). What’s the issue? #teamtroubleshoot

likehelpful

What’s the difference?

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Practically speaking, not much, at least in the city. But it seems like the Plus will have partners outside the NY area / airlines, which could come in handy later

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I just tried and I can’t get the excelsior plus pass and I already had the excelsior pass

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Helpful- thanks! Will try contacting

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Haven’t been able to get mine - one of the places I received hasn’t reported to NY yet.

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I can’t get either

I work on the EP team at IBM. Most common issue is that your vaccine provider sent incomplete info to the state. For instance, my phone number was missing from the official record. Contact the provider and they will update your records.

Still not working for me 😭

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