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Know your client, their Guidelines, approval requirements and preferred vendors. Know if they audit or not. If they do audit then folks need to understand the importance of billing within industry standards to avoid inflating the firm’s reduction percentage with the client which will affect performance. .20 is not the new .10 in insurance billing. Routine, form and templates are generally allowed at .10. Understand what the client considers appropriate for attorney vs paralegal vs non billable clerical and delegate appropriately. Top reductions are generally Vague, Blocked, lacking Approval notation, clerical and excessive time. Detail is key when analyzing documents, be as specific as possible identifying documents by title, the reason for the review and include page count. Do not block activities whatsoever. Include approval language where required. And be certain to use preferred vendors.
Understanding that the client is going to be looking at the time on the bill is key, it’s not just a race to get your hours up. Make sure entries show the value you’re providing, if there is standard language for tasks make sure everyone is using that language.
I worked plaintiff’s side and the only The only two recommendations were:
1. Bill for everything you do in the case
2. Give reasonably detailed descriptions of the task. E.g. emails from/to client re: documents responsive to RFP/RPD/DPD (however you abbreviate it).
I’ll note that our firm worked mostly on contingency, though. So there was no one to dispute the bills unless a case made it to trial and we made a motion for fees.
I work in ID and we’ve been having that same problem. I think the most helpful thing for us at the moment is telling our folks to focus on the legal goal and think beyond the task you’re doing. So instead of preparing materials for a deposition prep, we’re analyzing those specific documents to procure favorable testimony blah blah blah w/page count lol
Ask yourself what you are doing to move the case forward. Then provide that answer in your billing description. Honestly, insurance companies... some are great and appreciate the work, some are cheap and they keep moving the bar so they don't have to pay. To those of you in professional liability insurance who do this, you know who you are, be better!
I look at the guidelines the company privides and use that. Sometimes they outline what is billable and sometimes not. Also look at past invoices for what was paid/cut per client. (Yes thats annoying but if you want to get paid thr max you have to). I had a word document chart with the proper wording ie summarize medical records. Client x wording is …. And client Y is ….