Looking for tips on how to handle a customer/client who is irritated but still wrong. Also, advice on how to not take customer service personally would be appreciated.

Recently joined TCS and hate the project here. Impossible to get a release from the project. I'm okay to quit. How do I break this to my manager?

My MD won't stop saying "penetrate" in our meeting. Apparently I still have the humor of a 10-year-old

Recently joined.. How to know who is our HR..whom to take concerns with..like need to switch project..etc..

I found one of my coworker's anonymous Twitter accounts, and it has a ton of red flags involving bigotry, sexism, etc. It's a personal account, so should I mention it to HR or not?

Do you guys respond to emails and phone calls over the weekend or have you been able to put boundaries in place wit your boss?

What’s the overall feeling about presentation attire? Suit and tie?

Is there a corporate way to bring up to senior leaders that an IC is causing issues across multiple teams because they are demanding and also doesn’t collaborate well? The IC gives vague “direction” then says they are too busy to clarify. They also refuse to use our project management/ collaboration tools.

I just left a very toxic work place.
The crazy thing is they were just named the best local municipality to work for. It's upsetting. They advertise a "culture" but don'tapply it. It felt like a used car sales pitch, I was sold a dream but given junk. I am constantly replaying moments. I have read so many books and everything leads to they were the problem. How do I recover from this?

Do you wear a suit to work every day? How formal is your office?

Completely and totally miserable at my firm and just need a space to vent because my friends are tired of hearing about it. I wish the worst part about it was the amount of work, rather than the completely toxic culture, lack of appreciation, arbitrary and back/breaking deadlines, lack of mentorship/feedback/training, and the fact that the associates act like they don’t even know each other. I cry every day and constantly am made to feel stupid for not understanding the highly technical (cont.)

Share stories of when you saw your hot manager or teammate naked/ almost naked (see my story in the comments)

Have you ever snoop through your partner’s phone without them knowing? If so, did you find anything shocking?!

Any thoughts on how do we deal with an incompetent boss who you dont look up to and have no trust that you would ever get credit for the work you would do for him/her? Given that changing the boss is not an option.

Since we returned to office in October, is it appropriate to give holiday gifts to team members?

Going through personally traumatic phase where the partner has some personal axe to grind. Client, others are happy but the partner is just out to humiliate me.

If an employee files a complaint about workplace behavior, do you treat them differently? I'm faced with reporting an SM for bullying and finding it near imposible to believe that it won't (cont'd)

Advice for attacking the data room and putting together my first sell-side disclosure schedules? (Baby M&A att’y 2 months in). I have an associate mentor who encourages me to flag items I don’t understand and will walk through them with me, but at this point, the only thing I understand is that I don’t even know what I don’t know and what I do know that I don’t know is basically everything.

How do you tell your boss you're quitting without burning bridges? Please note we're in busy season for the engagements I've been staffed on, which is what makes me nervous and guilty. TIA

Boss: I need you to stop challenging me on every decision.

Me: I don’t want us to have a confrontational relationship and I think we can agree something needs to change. When you make stupid decisions, that affects my business and it makes me feel like you’re not up to the job. That makes it harder for my team to do our jobs. I think to be an authentic leader I need to be radically candid with you and point our your mistakes. So are you willing to work with me on this?

I’m still trying to process seeing an agency exec well known for dismissing and ignoring POC held up as an exemplary diversity champion for women at the 3% Conference.

Where did you meet your significant other in the city? Looking for ideas to meet new people!

Hello. I just completed My Masters in Engineering (Mining Engineering) from Laurentian University. I have been looking for a job in mining or civil engineering from past 2-3 months, havent even got a reply yet, reason being i dont have canadian experience. Even though i do have 3.5 years experience from my home country, without canadian experience i get rejected at even entry level jobs. Does anyone know what to do ? please help me

About to join BNY Mellon this month pune location as a Technical Lead. I am eligible for bonus in Jan 2023 or not ?

Any REIT ETFs that people like?

Hi looking for software Engineer openings. I've an experience of 2.5 years working as a backend developer in Java spring boot, batch, hibernate, and AWS services in a fintech product based company. I've been certified as an associate AWS developer.

How much are they paying for an Associate for contract management at EY?

Does having a CVA (certified valuation analyst) useful? have heard mixed reviews

Hello Guys,

Could please name the PSU BANK projects with EY ?
How is the work load in PSU projects ?

Just on boarding, who will evaluate your performance and how do they know how you performed if you are not working directly with them？ I assume we will work on different clients throughout the year instead of a fixed team？

I’m around 21 weeks and have been dealing with a lot of leg, tailbone, back, and general muscle pain. Since I do work long hours Monday- Wednesday (10hr +) I’m trying find a comfortable chair to switch to. Any recommendations? Currently I’m switching every hour or so between my kneeling chair and standing.

To take advantage of the next big economic downturn, should I set up a Robinhood or Charles Schwab account?

To those who have delivered. Are they still doing photography at the hospital after you deliver?

What were some challenges y’all faced this week?

I’ll start. Trying to get non local resources utilized. National Leadership thinks this is the answer to our problems but local leadership is hesitant.

Who owns renewals at your company? Customer Success? Renewal specialists? AEs?
There are a lot of articles out there but doesn't seem to be a consensus on this topic. My company is struggling with this and curious as to how others handle it.

What should I reasonably expect from a junior?

I manage a junior developer that's been with the company for about 18 months. I end up providing them of TON of support. I need to give them extremely detailed instructions or they fail. For bugs, I need to point them to a specific function that's causing the bug. For new features, I'm basically writing their method signatures and defining their test cases.

I've tried asking them to do more on their own, but when I do, they fail spectacularly.

Hie.. i shared all documents asked on friday with HR after interview... when should I expect offer letter, any idea? How many days they take.

Hi Fishes, i was looking for wfh and as a 8 years java developer how much need to ask? They are providing 18lpa is fixed and 1.5lpa is veriable. Current ctc is 12lpa. Appreciate your help. Thanks in advance.

What salary can we expect for senior technical consultant from Salesforce company?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

How to stop customer service from ruining your day?

Tell me a feel-good story from work that will restore my faith in humanity.

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Are you worried about how quickly AI support is growing?

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

When you’re applying for customer service jobs, do you customize the resume objective for each?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Hiring managers, what do you look for as you’re going through resumes?

Creative ways to respond to customer concerns without sounding scripted?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Hi fishes, do you get paid by the hour or receive a salary?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.