Account directors of the group, is there a best way for someone my level (supervisor) to onboard onto your account to understand what you tasks you handle vs me?

I’ve been asking questions about responsibilities but the constant second guessing of who is leading calls, who responds to emails, do I need approval from the AD to move forward is so different between my two accounts/ADs I work with.

Does learning their style just take time? Tips?

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I would say it does just take time to learn their style. Do you have regular 1:1 meetings? I think it would be a fair conversation for you to have with them. “I am struggling to figure out our swim lanes…can you help me understand what you want me to be doing vs you to avoid any duplicative efforts?”

It might be very different between accounts.

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I just joined about two weeks ago on this new account and due to craziness of schedules we haven’t set up a 1:1 yet, but will!

I should mention the new account actually is managed by our VP (not an AD), so I’m just slightly intimidated on how to best work with no AD in between us. I can’t harp on the VP too much because she has 40 other account people reporting to her ha

You mentioned that you've been asking questions about responsibilities - did you get any answers?

Sure, it takes time to get to know each other's working styles but they do also have a responsibility to set some clear expectations, e.g. who's leading a meeting before you both join one.

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I like the doing low stakes tasks approach! I will give it a shot. I said this earlier but because she’s head of our dept I probably am more gun shy than normal but I should just push past that. Thanks for your insight!

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I was in the exact situation. Sometimes asking isnt as effective as just doing. Start answering a few emails where you’re unsure who it should be or taking lead on a call and you’ll get the answer you’re looking for from the VP/AD. That’s what I did and it all became very clear.

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Thank you - this is great advice.

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Try finding (or creating) a RACI chart to answer these concerns, and make sure it's signed off by your VP, the ADs, and all other relevant stakeholders.

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