Company 401k vendor has extremely bad customer support (almost shady) , keeps getting sold off. I have a separate 401k from prior jobs. Ideally I would have consolidated into one but given the situation I feel like it will be a bad idea. Is there a way for me to move my prior 401k balance to an external 401k provider ? Any other suggestions on how I can put my 401k $ with a reputed co

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You can roll over your 401k to an IRA instead. Just make sure you roll it to the same type (i.e. roll a traditional 401k into a traditional IRA) otherwise there will be tax consequences.

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You can move old 401k to IRA, for example with Fidelity, Schwab, etc. largest downside is you can’t do backdoor Roth any more.
Current 401k you’re stuck. Who is the vendor? If they are SIPC covered then you won’t lose your money at least.
Complain to your HR. Your company chose them.

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I have multiple 401k consolidated at Fidelity . It's pretty easy to do.

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