How do your employees reach out to HR if they have questions on benefits, paychecks, issues at work, complaints, sick time, etc. ? Is there an email distribution list for each area like payroll, benefits or a general HR inbox where the emails get distributed to the entire HR team? Or do you use Slack or a ticketing system like Zendesk to filter inquiries?

We went from 800 to 1,600 employees in 4 years and it’s now challenging to have the HR inbox as all 6 of us in HR & Payroll get those emails

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Posting as :
works at
You are currently posting as works at

We have a general HR inbox for all types of inquiries

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We have 350 EEs.

Zendesk ticket system for different HR topics

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^ I wasn’t sure how to formulate my question so let me know if you’d like me to clarify

We have an HR email

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