I seem to only exclusively receive customers who want to cancel NOW and don't want to discuss anything else. I have the worst results in the whole team. Am I just not as competent as them? What can I do?

Any recommendations for good work desks - not planning to splurge (max budget: $200-300 but prefer less than $200). Just need space for my monitor, laptop, and some storage space.

do you cover your tattoos for client meetings? i already had tattoos but were easy to hide on camera, i now have a pretty full sleeve (all visible on camera) and not sure if i should cover them (wearing long sleeve top or cardigan) or just live my best life?

Hi Fishes, I am ready to resign from my current organisation and I was wondering if I need to discuss this with my reporting manager first. I have never talked to my reporting manager , do I need to discuss with him before I resign or I should just do it in the portal directly.

When emailing someone for an interview for the first time do you address them by Mr/Mrs last name or by their first name?

Working with a Junior AD who’s too opinionated & doesn’t respond to my feedback well. He’ll just show ideas that I’ve already debunked/scripts that aren’t very good, which makes me look bad. Advice?

How do you deal with clients who act like they know more than you even though they don't?

Need some advice. Had final interview with practice lead on Wednesday but haven’t heard back from HR. Is it bad taste to send him a thank you note and wishing him a good weekend?

Confession: I wish I have the confidence of my straight, white, male coworker.

The hostility on my team is rough. We have a yeller. I walked by her room the other day. She was screaming across the room at a student, "you have to be kind to get kindness." Seriously, those were her words in a loud, berating, angry tone. Our admin has asked that we not report these. We are to talk to the teacher. She has yelled at me and other adults. Admin has to know she treats the kids this way too. One teacher has to work with her door closed to not hear the yelling all day.

Hey Fishes,

Need likes & emojis
Can I get some
N here's some humour
What's the logic behind likes & reactions after 12 emojis and then we getto send a DM?
Boss: just do what is informed to be done, Don try to be over smart
Employee : I think this is the smartest way to jus DM Directly instead of getting likes & other reactions. Do you think that's really imp.?
Boss : in his mind this guy is too much chaalo...
Let me shift him to other team or.let me see if.i.can kick him out..
Lol!!

Did anyone else receive an email saying a coworker invited you to join? I can’t seem to figure out who invited me.

As a manager, how do you expect your employee to deal with a diffcult customer?

What are effective ways to ensure your team feels content within the workplace? There is a rise of many people feeling undervalued and not cared for as an employee. I would like to change that. No matter the job, no one should feel less than.

Sometimes I let people know I'm sober. I don't talk about the 12 steps unless someone asks. I try to practice attraction rather than promotion. Also I've never done a noon meeting but sometimes I really think I should!

There’s no reason you have to put up with a job you hate. I spent many years working in a toxic environment with a boss who gossiped and lead through fear. He wasn’t really much of a leader but basically a foreman. And he could make my existence miserable. I admit that it wasn’t easy to find another job but the bottom line is: trust your guts. If you feel something is wrong it’s because it probably is. Don’t second guess yourself. Look for options and and fight for your mental health.

Feeling low these past months. I've been trying to make friends with some people in the project I got assigned to but it doesn't seem to work. They're a closely-knit group. I'm trying to look for...

When you do a cut and you’re super excited and proud. And then the director weighs in and it gets even better! And then... the client makes it worse. And worse again. And worser still. Sigh.

How do you handle rude clinicians in the workplace? I always have an attending talking down to me.

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Hello guys,

Need your suggestions.

Will Maersk provide Work From Home ?

Please provide some insight about Work life balance, Job security

Hi,
I am looking to renew my contract with a telecom giant in Toronto, Canada . I am a back end java developer with experience in micro services. Overall experience of 6 years . What is the market per hour rate for the above skills ? Don’t want to undersell myself . Need your insights !
Thank you !

Going to the Atlanta Braves game tomorrow. I see there's a ton of shopping centers right next to the park, can I just park there and walk over to the stadium? Wondering what the natives do

Hello Fishes,

Recently received offer from Oracle Solution Services India Private Limited and base location mentioned is Bangalore. Just was curious to know whether we have to go to office physically for the joining or we can join virtually as I am not in Bangalore. Also is this offer different from Oracle or is it a branch within Oracle.

TIA

How do you decide the author order in publications?

Can anyone tell me where I can declare a home loan in the Payroll portal?

I am a little confused...

I have PMP prep books, anyone want to borrow them?

I still get really nervous before doing telehealth video calls! I'm never this way face to face.

If everything is “asap”, nothing is “asap”

Why do you think ZS canceled the internship for the '23 batch? AFAIK they did not do this even during the pandemic. Are the full-time campus placement offers also in danger of being revoked?

Can anyone refer me for SAP Functional Consultant role??? I have 5.5 YOE from KPMG & EY so far. Worked in SAP Implementation/Deployment program as a Techno-Functional role.

Hi! After 25 years of full time employment in Ophthalmology I am done with 40 hours a week bit. Does anyone know of a part-time gig in this field? Any names of headhunters?

Can somebody refer me to Bank of America? I've the job id with me

I have a SQL assessment to complete with Home Depot for a Senior Analyst position for Inventory Solutions department and a little nervous for it as I have not touched SQL in over a year and a half since my previous role. Does anyone happen to have any tips or insight on the assessment? What functions are commonly asked, etc. thanks in advance. Looking at YouTube and LinkedIn tutorials at the moment to freshen up.

Anyone have any leads in mid-level corporate social responsibility roles in LA?

Does this look like a good offer for a first time paralegal job? I'm in Ontario, Canada if that makes a difference.

I joined Accenture few days back as level 9. Till now didn't get any project. I have one more offer from another company and have not told them that I joined Accenture.
Should I wait for Accenture to allot me project or shall I abscond?
I am worried since I joined Accenture as level 9 team lead and what if they fire me? Or map to some irrelevant project?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

What are your tips for publicly responding to negative reviews?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Are you worried about how quickly AI support is growing?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Managers, how do you help your customer support team avoid burnout?

Hi fishes, do you get paid by the hour or receive a salary?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

Tell me a feel-good story from work that will restore my faith in humanity.

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Do you ever get overwhelmed by the number of software programs you have to use at work?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

I cringe when I'm at a friend's house and they answer their phone, find out it's a telemarketer, and just hang up on them. It's so rude. They know I have to cold-call people at my job and you'd think they would at least act like they were more respectful of the job.

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?