I'm getting rather desperate for help to keep myself sane and detached from work when im not at work. Heck, Im even working off the clock because I need to learn so much, and they make me feel like it all has to be crammed in. Any assistance on how to stay calm in this job? Please and thank you!

like
Posting as :
works at
You are currently posting as works at

Some managers will make you feel like you're losing your mind. Try your best not to let them, and take time for yourself. It's a habit that takes practice, but it's worth beginning to practice now!!!

Don't let them tell you what to do. Take your time, OP. You know yourself better.

You have to make sure to make time for yourself... exercise, meditate, read. or whatever it is.

Just take it one day at a time. You don't need to spend all your free time training for the job. The knowledge will come after you've been working there for a little while. If you're feeling pressure from them you can address getting paid overtime.

Just take a deep breath. Talk to your supervisor or coworkers and try to laugh about it. You’re new and not comfortable with things yet. That’s very normal. All you have to keep in mind is, “I’m trying to do what I can to help this person. I’m trying to help guide this person towards the best solution to their problem.”

You are a free therapist. That is what customer support is. Scheduling meditation breaks and detaching completely really has helped me.

Related Posts

This cold weather has me feeling even more depressed (and irritable)...every night I dread having to do work the next day. Just constantly feel this urge to cry

like
like

Has anyone considered making the move to the corporate world? I work in admin for my nonprofit right now so I make a decent amount (53k) my benefits are unbeatable. PTO & sick time PLUS self care days. Flexibility. Etc. the one thing we’re lacking is structure and honestly im burnt out and overwhelmed with my work load and I know I could be getting paid around 10-15k more for similar work. Anyone gone to corporate and regretted it? Loved it?

like

I'm 6 months old at D! Planning early promotion next year.. counselor and pm both are backing me.. I need to go to India for at least 4 weeks in Dec ... most probably would be rolling off from current project by then .. would this vacation hurt my promotion chances coz of utilization etc?

Does anyone know about Stabilix solutions? Growth opportunities and wlb?

Hello everyone,

I have 2 offers from Capgemini and Hexaware from Pune location(6.2 yrs of experience).
The CTC difference is not much . My tech stack is vmware, vRA,vRO.
Capgemini - Professional ll/ B2 position
Hexaware -System Analyst at G5
Could anyone suggest me which one to join in terms of
-Growth and opportunities,
- What would be hikes for these annually,
- Work life balance.

Thanks.

like

Hi, I have an offer with Horizontal Integration, client is Target, but Horizontal's payroll.

Is it good to accept this offer? I'm considering WLB and job security.

Is there any difference in WLB between T1 and T2 consulting firms (in the Toronto offices)? For example, On average, do T2 consultants work/ travel the same amount as T1 consultants in a given year?

like



Have offer from Tech Mahindra and NTT data For SAP MM profile.

Tech M is paying more by 20%.

I am not able to decide, need more inputs on below factors:-

Work life balance

Work Culture

Growth Opportunities

Company policies(which is more employee friendly)

like

Worst luck ever. My group was very slow from Jan through may, so I won’t hit my hours, but am now (and will continue to be) very busy…. About to do 1990 hrs the most painful way possible. Fml.

like

Ltts Please help me out WLB in L and T technological services

like

Hello!
I'm italian, 26 yo and currently working in France as financial analyst.
Work environment is great, friendly and multicultural but I don't like the job at all.
Personal life is not so nice since I manage to see my family and gf every 30/45 days only. Colleagues have their own lives and at the end we don't hang out much.
My dilemma is:
A) going back to Italy at a lower salary with less growth opps but better personal life or
B) Switching my job here and hold on

What would you do?

Thx! :)

like

Hi fellow nurses! I am an Emergency Nurse with 3 years of nursing experience to include med -surg. I am looking to transition to a lower acuity position such as pre op, or honestly work remote as the work life balance is not fulfilling for me. Any recommendations on hospital jobs that are less stressful or any companies that offer competitive pay to work remote? I make 38/hr currently and would like to maintain that rate. Thank you!

like

AXA XL Hi Fishes
Can someone suggest if employees frequently overwork in AXA XL ,Bank of America or in Barclays?

I'm looking for a good work life balance only and into market and credit risk teams.

like

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

like

How is service line consulting in Deloitte India (not USI), is it only applicable for Indian clients? Has anyone joined recently? Faced any issue with Work life balance ?
Deloitte Deloitte India Deloitte USI PwC EY

Hi Fishes,
I have 6 YOE in financial reporting, if an opportunity in Morgan Stanley in fund accounting arises, should I go ahead with it or would it be a reverse step career wise, would appreciate insights on same and also of MSFS Fund accounting culture, WLB, if anyone can help with the same...
Thanks in advance, would appreciate your help

I work in deals and am frankly frustrated that those with 9-5s can get better GMAT scores with their schedules while I have to work around an unpredictable schedule at 80 hrs/week.

likefunnysmart

Started conversation with Oliver Wyman about joining their LS team in europe. Any fish willing to provide some insights on culture, WLB, bonus, strategy? TIA!

like

How is Publics Sapient for Java related projects??
Tell me in terms of Work life Balance
Learning Opportunities
Job Security

like

More Posts

I’m so grumpy about new campus hires. Sometimes I’m judgmental (your hobby is “working on your golf swing,” really?). Sometimes I’m just exhausted by the worried earnestness. Sometimes I’m amazed that they seem to have zero useful skills, yet they’ll be making 150k easily in the not too distant future.

funnylike

Do you think the market will rally tomorrow? Worth buying S-T calls on SPY?

AXA XL Hi Fishes
Can someone suggest if employees frequently overwork in AXA XL ,Bank of America or in Barclays?

I'm looking for a good work life balance only and into market and credit risk teams.

like

I am mainly working with shops in the States as a non-native speaker and I am constantly worried about my ability to communicate (in any professional occasion but mostly in meetings). I am working with some of the best shops and this makes the situation worse considering that I am largely surrounded by an extremely competent group of folks that are super good at any form of communication. How do you feel as a native speaker when you meet non-natives? Should they be worried, or, they doing ok?

like

What do you folks think about a monthly show and tell of anything data-related?
Open forum where anything relating to data & its applications would be fair game. E.g.:

-a visualization you made and/or like
-data pipelines for a personal website
-market analysis
-relevant memes
-scientific article
-data news
-what you'd like to see data driven but isn't

In a nutshell, a conversational experience. Introduce and discuss ideas. BYOB and at least 1 talking point, or if you really want a full deck

likehelpfulupliftingsmart

Will end up at 65 Marriott nights for 2018. What would you select for your annual choice benefit? 5 elite night credits or is that pointless?

likefunny

Since the Chase Freedom Unlimited gives 3% cash back on dining, does that mean you get more UR points that way vs. using the Chase Sapphire Preferred?

like

Hpw do I buy alt coins? Deloitte, a u tattooing?

like

I don’t make 40x my rent. So I most likely would need a guarantor. What kind of documents do apt buildings usually ask from a guarantor?? I’m asking to know if I could ask a family member or if it will be too personal and they may not want to share such documents/info with me.

like

Anyone have a good chiropractor to recommend in downtown Manhattan?

like

1st time going to Spain in May. Thoughts on the itinerary? Barcelona 4 days -> Seville 3 days -> Cordoba 1 days -> Grenada 2 days -> Madrid 3 days

like

Recommendations for hotels in Portugal?? Preferably a Marriott branded hotel. Planning a 5 day trip to Portugal in April.

like

Does anyone ever feel any insecurity about how they compare to their partner? Eg partner is smarter, hotter, more outgoing, etc

like

Hi Fishes,
Many peoples saying product based company will pay more than service based company.
But I think nowadays service based companies are paying more than services based.
Actually
Tiaa global business services is product based company but not even ready to match the offer. Before interview they are ready to give package but once interview get cleared they will not ready to pay package based on your expectation.

Hello Fishes,

I recently had a interview call with TCS technical team and the interview went well. HR asked to upload my documents in ibegin portal. But they are yet to contact me for my salary negotiation it's been three weeks since, can i know how much can I expect as compensation?

YoE :8.5 years
Current CTC: 14 LPA
Skills : information security
New salary ask :30 LPA
No other offer in hand

Hey Everyone.
This is coming from another guy from nontech background of architecture and interior designing, trying hard to get into Data Analytics, having learnt SQL, tableau, MS Excel and case studies. Looking for opportunities and maybe potential referrals to get my journey started in data.

like

Asked for some amount of salary higher than my pay band allows from PwC PS because I didn't think they'd respond and wasn't seriously considering them due to their recent sale. Theyre still interested

like

Have any PDMs gone to DU? I know it’s not standard, but have any exceptions been made?

Any good referrals for criminal defense attorney in PA? The sister of someone I know was accosted while moving, she went indoors and called the police who did not show, then once back outdoors she got into an altercation w/ the person who accosted her but was only trying to defend herself. Now the aggressor has pressed charges. Please lmk ASAP !

likehelpful

Additional Posts in Customer Support

Hiring managers, what do you look for as you’re going through resumes?

like

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

like

Is outbound customer support typically less stressful than inbound?

like

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

like

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

like

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

like

How have the skills needed for working in customer support changed over the past decade?

like

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

like

Tell me a feel-good story from work that will restore my faith in humanity.

like

Ways to destress during work as a customer support agent?

like

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

like

Will the customer support future be led by chatbots or will we still be necessary? lol

like

Creative ways to respond to customer concerns without sounding scripted?

like

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

like

What are your tips for publicly responding to negative reviews?

like

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

like

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

like

When you’re applying for customer service jobs, do you customize the resume objective for each?

like

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal