New to the CS world. How normal is it for CSRs to use their real first and last name in all customer interactions versus just first name or first name and first letter of last name? My name is unique enough that anyone can easily find my social media, home address, phone number, etc. Shouldn't the company have to give us some privacy so the unhappy and unruly customers don't try and exact revenge? Does anyone else have to use their full name?

Planning to renew my working from office / casual wardrobe after working from 2 years from home. If you had 1-2k what brands / clothes would you buy for complete refresh? Male in his 30s Senior Manager.

This might seem silly, but does anyone have a script for giving notice? Lol. Or at least good points to hit on? Particularly partners— what has/has not gone over well? Main concern here is to not burn any bridges.

1) Hypothetically if you were looking to sabotage a colleague, can you code an excel document to throw off their numbers or calculations, (if you send them that document and they download it for use)?

When your analyst pings you with a text at 2am about the model they're working on: "Done!"

My boss asked me to submit my career aspirations after bringing in someone in a new position over me. Is this a bill shit assignment? Has anyone else ever asked to do this?

Performance review is this week & boss already primed me (trice) abt a time mgmt/prioritization improve plan. I can’t begin to express (but attempt to in comment👇) how wildly out of context this fbk comes considering this flaming 💩 dumpster 🔥 of a workplace situation. Advice: - How do I get through BS mtg w/out hitting mgr w/a R/antiwork-style ✌🏻🖕🏻”bye Felicia”?! Ps. I’m an f’ing adult & welcome fdbk when it’s even mildly in touch w reality.

What are some creative ways that I can reward my team? They've been working really hard lately and I want to show my appreciation

Thoughts on Jos A Banks suits and general button-up office wear?

Does anyone have any advice on how to deal with discrimination as an Asian in the workplace? In my company it seems like it’s a white boys club where and they just promote white ppl because they’re white. And then they have a lower bar for promotions for minorities (traditional minorities likes Hispanics and African Americans). Meanwhile they make Asians do all the work. I am not generalizing that this is how it is everywhere but it definitely is that way in my workplace. Any advice?

Should we introduce ourselves?

Are you responsible for giving performance feedback? Avoid giving personality based feedback. Examples include telling an Asian person they are too quiet/shy or telling a Black person they are agressive/abrasive. DO NOT DO THIS. It clearly represents bias in Performance Management. Performance feedback should be tied to business outcomes with clear examples of what the person does well + how they can improve.

I have a direct report who is smart, passionate about her job and can be really innovative. However she carries this enormous weight of responsibility, for needing to do everything, do it right, make sure it's perfect, not trusting colleagues to help. It creates dread and panic and overwhelming workload and a terrible attitude for her and I am speaking with her this week to start to shift her mindset. Any tips in navigating how to let go of this heavy idea of "responsibility"?

What do I do if I’ve only worked one job (the one I’m currently at) and another company is asking for references? I could do professors from college but not sure if that’s a good idea. I wish I could give my current manager’s contact but I don’t want her knowing :/

Struggling to deal with anger after a coworker I've supported in the past has back stabbed me on a long standing client. I just know I'm going to have a sleepless night. Why are people so selfish?

My MD won't stop saying "penetrate" in our meeting. Apparently I still have the humor of a 10-year-old

The head of the floor is sitting right before me. Every day he passes by me.. Not a single word..not even answering to other people's greetings... 100% sure the guy hates my guts - how to change this?

What are your thoughts about wearing chinos to work?

What should I reasonably expect from a junior?

I manage a junior developer that's been with the company for about 18 months. I end up providing them of TON of support. I need to give them extremely detailed instructions or they fail. For bugs, I need to point them to a specific function that's causing the bug. For new features, I'm basically writing their method signatures and defining their test cases.

I've tried asking them to do more on their own, but when I do, they fail spectacularly.

How much do you share with your coworkers? I never really share much of my personal life with coworkers, but my team shares a lot about themselves & their family. I usually ask about their lives, deflecting the question. Is this weird? Am I being too cautious?

anyone know where to get study aides??

How is job security, annual hike and onsite opportunity in Publicis Sapient?

Role: Product Manager

Please let me know your views.

Anyone have a Binance referral I can use?

senior sales executive at atp

Hi All,

Please give me ur answer!!

Does PWC AC banglore offers permanent wfh?

Will that be mentioned in offer letter?

I have HR discussion tomorrow.

I have an offer from EY GDS bangalore, I am looking for WFH. Which one should I prefer?? Please provide your inputs😊Pwc AC @EY

Worst attention seeking behaviors?

I do FP&A work for a manufacturing company, doing reporting, ME close work & sales reports and forecasting. They’re letting me pick my title, I’m not sure what to go with. Is Analyst - FP&A redundant?

Hello everyone, recently I had the last round of interviews. I have 8.9 years of experience. How much can I get for data engineering if they happen to select me and when should I expect the response.

Are internal lateral moves always a huge pain?

I love scientists online, but in person, sometimes it's hard to converse with y'all.

Can we separate social impact and CSR? Those are two completely different things

Trying to get ahead of late payments & revisiting my invoice template. What do you guys use? Do you include the due date?

Hi Friends , One of my relative holding these offers , Please suggest ..
Siemens - x LPA + 2 Lac Joining Bonus
Nagarro - x+ 6 LPA , No Joining Bonus

Hi Fishes,

Can someone provide any review on siemens gurugram location, projects and work culture. I am hired as a senior software engineer.

I have another offer from Accenture Noida.

PADI, NAUI, SSI, or SDI?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Will the customer support future be led by chatbots or will we still be necessary? lol

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

What are your tips for publicly responding to negative reviews?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Creative ways to respond to customer concerns without sounding scripted?

Tell me a feel-good story from work that will restore my faith in humanity.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Is outbound customer support typically less stressful than inbound?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Hiring managers, what do you look for as you’re going through resumes?

Any suggestions for how to find a fully remote customer support job?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Are you worried about how quickly AI support is growing?

Ways to destress during work as a customer support agent?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?