How should you react when someone says they don't like how you speak? Apparently, I speak exceptionally slowly, so customers cut me off most time.

like
Posting as :
works at
You are currently posting as works at

Has it happened often, or is it just this one customer?

Could it be they want to rant? It reminds me of people that just want to speak to a manager because they feel their problem is more critical. Honestly, that's not an issue with how you speak, it's the people. So I wouldn't worry too much about it.

Is this something a customer has told you directly or do they leave this in reviews? Try practicing being more concise

Try not to take it personal. Many times customers call in a panic and want a solution to their problems in two seconds

No matter how much we say we don't care it always stings a little for people to say they don't like something about you but try not to take it too personally

Related Posts

My GCD barely says hi to me when passing + doesn’t listen to me in meetings. It’s not a gender thing bc I see him talk to senior ADs all the time. How do I not be THAT junior?

like

How should I increase my self esteem.
I always think my colleagues would not like my designs although I am a very good graphic designer though.

What are some good books to read if I want to learn how to better show up for the team as a manager?

like

I recently had a specialist partner send me a fairly nasty email after I (a transactional first year) was told to ask them to review something ASAP that had clearly been on my partner’s radar for over a week. Why am I taking the (honestly justified) blame for this? Surely it should be obvious that I’m just the messenger here.

like

Any tips on meeting new clients? Any events that possibly work or strategies?

like

Did anyone else receive an email saying a coworker invited you to join? I can’t seem to figure out who invited me.

like

What do you guys think about blue suits (not quite navy) being used as a normal suit for work, interviews, etc? I may just be colour blind but I feel like most navy’s are just too close to black

like

What's a guilty pleasure you indulge in at work?

like

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

like

How do you deal with people who throw you under the bus because they’re the ones who are incompetent?

likefunny

Planning to renew my working from office / casual wardrobe after working from 2 years from home. If you had 1-2k what brands / clothes would you buy for complete refresh? Male in his 30s Senior Manager.

likefunny

Mid-level when she's leading the call: please make sure you take notes. It's expected of the person not leading a call (note I always take notes)

Me(jr): asked to lead a call for a different deal as training. Mid-level doesn't take notes (also on call) and tells me it's the job if the junior to take notes.

likefunny

Is anyone willing to share tips on avoiding burnout and setting boundaries with their executives? I have six people on my desk and am finding it difficult to stay motivated and continue giving everyone the same level of support.

like

Resigned last week from a job with a horrible manager. In the process learned that the other team member is toxic and poisoning my reputation in front of others behind my back. I am so relieved!

likesmart

Very new to EY so sorry if it’s a dumb question but why is it suggested that you should never work directly with your counselor (as your acting engagement manager)?

like

This is why I secretly avoid 1:1s with my manager!

Post Photo
likefunny

How do you tell your boss you're quitting without burning bridges? Please note we're in busy season for the engagements I've been staffed on, which is what makes me nervous and guilty. TIA

like

Do we need follow any dress code when working from office?

Formal/Smart Casuals/Kuch bhi ??

like

What do you do when when someone at the top of your firm says something bigoted and you don’t call them out immediately?

like

More Posts

Hi ME 🐠s! Would like to know a bit regarding Business Analyst roles in MBB, T2 / B4 firms in UAE. I come from a target school in India (say MBB / T2 hires from my college every year) with ~1 YOE in consulting - based in Dubai. Would the stated firms consider me for a BA role (lateral hire as an experienced BA)?

like

What are the strengths of Bain in the Middle East? How's the company compared to other players in the region?

like

Is McKinsey Middle East not growing as fast as some of the other firms (BCG, Kearney, S&, …)? Haven’t heard of many people interviewing of late, especially for the UAE offices

likesmart

Did PwC increase their payscale in UAE?

like

Please do not show to client before Partner review!

Post Photo
likefunny

Anyone familiar with National Research Group (NRG) and its culture?

like

Hello new to the Fishbowl, currently seeking new employment in the Cash Application Accounting, system implementation, order to cash Management or non management roles. Also, open to new opportunities in other areas. Any recommendations would be greatly appreciated ☺️

likefunny

Iam currently working in dell technologies, planning to move barclays global service center chennai , what about job security in barclays?? Kindly suggest

likeuplifting

Generally what percentage of variable pay based on company and individual performance is paid out to employees ?

How is it to work as NetSuite developer in Capgemini?

like

FIS is giving retention bonus to particular employees. Fortunately I'm selected. They are giving 1.5 lakh and requested me to stay for next one year 😂

like

Hi everyone. I have an interview with Cisco for their product manager SSO role, Has anyone interviewed for this role or with company, what kind of question are expected in their process. Thanks

like

While apartment searching, how do you prove that you’re making 40x’s the rent if you’re working freelance? I’ve been freelancing consistently for about 8 months just don’t have a full time job

What is the target utilization for a Senior 2? Or number of chargeable hours goal? Is this ever hard to meet?

like
like

Hi , I have 3.6 YOE and have been offered software engineer role in Oracle India Private Limited(IDC).

Apart from hikes how is the promotion policy in oracle. Can I expect as senior software engineer role after 2 years atleast?

Offered CTC: 18LPA

@oracle

like

Hey everyone! I’m looking to move out to London, I lost my projects due to COVID and if anyone could help me out with a referral in the UK or Europe I’d be very grateful! I can offer a good wine and dine in exchange! 🍾🍱

like

UPDATE (RE: SoCal Assistant Controller Interview)

So after two weeks of waiting (and giving up on the idea of getting the job really), the recruiter got back to me.

They said due to month-end and quarter-end close they were busy and couldn’t get back to me as quickly for a “good update”.

The recruiter said the CFO enjoyed our call, she, the CFO, will call me next week directly to “discuss some final things”.

Not sure if Im hired or not, but are there any questions about the job, comp (cont.)

like

Additional Posts in Customer Support

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

like

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

like

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

like

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

like

Do you ever get overwhelmed by the number of software programs you have to use at work?

like

Hi fishes, do you get paid by the hour or receive a salary?

like

What are your tips for publicly responding to negative reviews?

like

Managers, how do you help your customer support team avoid burnout?

like

Are you worried about how quickly AI support is growing?

like

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

like

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

like

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

like

Any suggestions for how to find a fully remote customer support job?

like

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

like

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

like

Tell me a feel-good story from work that will restore my faith in humanity.

like

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

like

When you’re applying for customer service jobs, do you customize the resume objective for each?

like

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal