i need some advice -
I have an off shore associate who isn’t pulling their weight but i can’t tell if it’s them being lazy or if it’s the language barrier and they don’t always understand the instructions and are embarrassed to ask. i’m the senior associate so when they don’t meet expectations I’ve had to do more work that’s been put in place as a safe lock to ensure they are actually doing the right stuff. Any recs on how to deal with a switch like this?? Thanks in advance.

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Address with them 1:1. But you have to come at it from a different perspective, think about the direction you provided and ask yourself if it’s something you would’ve understood if you were in their place. And be prepared to learn that maybe it has nothing to do with laziness or a language barrier but that maybe you aren’t being clear. Everybody doesn’t learn the same and just because it’s clear to you, doesn’t mean it’s clear to someone else so you have to take a different approach. It’s what a good manager does. If things don’t change after the convo and using a different approach, then you can escalate.

A word of advice, drop your laziness & language barrier thoughts now. Not only are they culturally insensitive, it’s unconscious bias and could get you in some hot water depending on how it’s received by your associate.

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Hope the second part doesn’t sound too harsh. Bottom line, sometimes you need to think about words a little more carefully with those that report in to you. Comes from management training/videos you probably haven’t been exposed to at your level yet.

sitch not switch **

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