Anyone a SMB account manager? Thoughts on the sector?

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I’m interviewing for SMB now… would love to hear about some experiences.

I would recommend against it, honestly. I wasn’t an SMB account manager, but managed 50+ lower revenue clients at once (SMB was maybe 200 at a time), and it was miserable. My SMB colleagues were amazing. I don’t know how they did it. They had to almost algorithmically decide where to spend their time, and it was all based on upcoming renewals and revenue dollars before they could even begin to think about whether or not a client would benefit from their touch. SMB setups sound good in theory, but they don’t work in practice. If you’d prefer not to run around like a headless chicken, run far away.

I’m not sure if you’re being serious or not. My first and last sentences very clearly say I don’t recommend it and that you should run away (unless you want to run around like a headless chicken, in which case good luck to you). I’ll reiterate again: I do not recommend SMB account management. I don’t think it should exist.

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