Does anyone else have to deal with RMs who are reminiscent of Tom Smykowski from Office Space?

Ours can have zero knowledge of the product or service and solely act as couriers of information. I don’t see how that’s a good model long term but I may be wrong.

“I am good at dealing with people!”

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Don’t underestimate how important that is - people buy from people. I think you need to have command of the product, as well as the relationship skills. Sometimes that can be 1 person, sometimes that can be 2+ people.

I’ve worked with people that remind me of Tom, but weren’t actually good with people. That became evident to leadership over time and they got cut

smart

Either that or one who's good at the product and selling but gets on your nerve if you missed a task.

Being a skilled courier is one thing, but imagine the possibilities if they could actually contribute some technical know-how to the mix. Maybe it's worth gently nudging the powers that be about the potential benefits of having RMs who are a bit more in the know.

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