I am not trained on how to do manager calls, I just take regular calls. Not being paid any extra either. My team leader says she is doing this so it will look good on the CV that I have done escalations. However, I can't help but feel slightly taken advantage of, and that she is essentially just "making the most" of having me there before I leave. Yeah, I put in my notice before all this happened. Any secrets to escalations to try to get through the two weeks?

I keep fighting with the product managers on my team, who keep assigning me new features to build without checking first if I had the bandwidth for it. How do I communicate this politely?

That client that sends you everything “for your review” even though certain things are purely business documents and don’t need a review… What’s your typical approach/response?

How do you deal with a passive aggressive supervisor who regularly points fingers and throws people under the bus?

I’m still trying to process seeing an agency exec well known for dismissing and ignoring POC held up as an exemplary diversity champion for women at the 3% Conference.

I've been almost 3 years in my previous company and never have I ever tasted any raise from them. I got transferred to different accounts and LOB it was so exhausting and finally when I decided to leave and send my resignation my Supervisor be like "you know you should be thankful of your job" To be honest the job was very stressful and supervisor at some point is somehow toxic but thankful I get to take my leave.

Straight coworker: calls me by my last name as a term of endearment
Me: ~ internally cringes in gay ~ 🏳️‍🌈

Going for an onsite interview and in email they said ‘attire: pretty casual here. Jeans are a-okay :)’. Do you think I should wear jeans to fit in or is this a trap? Please help a girl out!

There’s no reason you have to put up with a job you hate. I spent many years working in a toxic environment with a boss who gossiped and lead through fear. He wasn’t really much of a leader but basically a foreman. And he could make my existence miserable. I admit that it wasn’t easy to find another job but the bottom line is: trust your guts. If you feel something is wrong it’s because it probably is. Don’t second guess yourself. Look for options and and fight for your mental health.

Completely and totally miserable at my firm and just need a space to vent because my friends are tired of hearing about it. I wish the worst part about it was the amount of work, rather than the completely toxic culture, lack of appreciation, arbitrary and back/breaking deadlines, lack of mentorship/feedback/training, and the fact that the associates act like they don’t even know each other. I cry every day and constantly am made to feel stupid for not understanding the highly technical (cont.)

It’s funny - I’ve been rejected so many times in my short career. But when it happens, I still feel a small sting. Just got dinged from an interesting role - how do you deal with the aftermath?

Sometimes I let people know I'm sober. I don't talk about the 12 steps unless someone asks. I try to practice attraction rather than promotion. Also I've never done a noon meeting but sometimes I really think I should!

The partner I work for is consistently rude, condescending, hostile and disrespectful. Advice?

Is it ok to fornicate with coworkers?

My boss asked me to take care of some of the details of a project for her—the stuff that isn't really my area of expertise. And now I feel like a shirker because I haven't been able to finish them yet.

Recommendations for white sneakers for the office for women ??

As we return to the office, does anyone have a recommendation for a leather briefcase?

If an employee mentions something disparaging or accusatory about their manager during an exit interview, how would you handle? What happens if what the employee said is slanderous and a “he said/she said” situation? I.e. employee claimed the manager made a disparaging remark about an item of clothing being worn by someone in accordance with their beliefs. If you opt to share the feedback with the manager, would the manager have a legal case against the company or former employee?

I am only 4 months into being a surgical coordinator. I love the position itself however I am struggling to adapt into my new work environment. My position puts me in a place where I need to interact with my new coworkers but they are not as welcoming as I expected. There is also another surgical coordinator however I have come to find from other staff that there is a long history of her running other staff away and not fully training other surgical coordinator staff properly. Any suggestions?

How can I get one of my coworkers to stop apologizing before they make any comment or possible feedback that may come off as a critique? I’m an analyst, so they aren’t trying to suck up or anything :(

Gave interviews in multiple companies... Nothing working out inspite of having great interview experiences. There were some interviews which had me and interviewer making so good rapport we were joking even. Infosys tcs Accenture ibm amazon etc

Steel Case vs Herman Miller

Is Herman Miller the undeniable winner in the office chair market or is Steel Case a contender for first?

Almost a week with On-site interview and it’s been a radio silence from my recruiter. Should I reach back to them or is it normal? Not at all impatient, just trying to know what’s the norm.

Currently in MBA program - top 40 school. Hoping to apply the mba intern position at google. What are my chances? Wanting to break into data analytics or PM roles. Accounting background with beginner SQl, tableau, python experience ( pls be critical)

Anyone works in the new-ish Google buildings in NYC - 315 / 345 Hudson street? How are they? Do they have typical Google amenities eg good food, gym, etc? Any other good/unusual facilities? TYIA!

Why do you think ZS canceled the internship for the '23 batch? AFAIK they did not do this even during the pandemic. Are the full-time campus placement offers also in danger of being revoked?

Has the official notice period in EY GDS been revised to 2 months from 3 months? Seems those who are currently in NP are getting this message .. please confirm.

Hair salon recommendations?? Don’t want to spend too much money, preferably <$80!

As a mid-senior level associate in litigation/investigations/arbitration, do you feel like what you’re currently doing is actually holding you back in terms of professional/personal development? We spend so much time going over the nittiest and grittiest of details that I feel like I’m not actually learning anything new anymore or expanding my skill set. I work in a super lean team and as a 6th year I’m still doing a lot of the grunt work. Is this normal?

Any insight into Fenwick’s tech trans practice? Are they still hiring fully remote associates?

What’s the background of most product managers you’ve come across? Is it engineering, consulting, strategy, etc.? I’ve never met anyone who started their career as a PM and I’m curious how to get in it?

What’s the difference between product marketing and product management at Facebook? Or any company? And product strategy …. So confused!

For those who have started traveling again... I recently started flying for work and am noticing increased discrimination on Delta Airlines. As a brown person have experienced that in the past, but lately it’s blatant. I’m a diamond and a million miler however, I see more and more out of turn upgrades. Have you experienced and what dis you do about it?

Can my spouse change her job while green card application is pending. I'm the primary applicant and both my I140 and I485 are pending.

She is currently working on an L2S which is also up for renewal. On similar terms, would her job change have any impact to her L2S renewal application, assuming it's applied and pending with USCIS by that time.

Which location come under DTA 0 Bangalore for IBM work location?

For those using voyager, does it take a really long time for deposits to settle? It's been like 1.5 weeks, my cash has been taken out of my bank account a while ago, but voyager still has all my deposits as pending.

I can still trade with the pending deposit, but I'm just wondering since I'll eventually withdraw some.

How is WLB at a MM fund different from a MF? I’ve heard MF are worse on average, but what makes it worse? Is it just the hours, or is the work also significantly different?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

How have the skills needed for working in customer support changed over the past decade?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Creative ways to respond to customer concerns without sounding scripted?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Are you worried about how quickly AI support is growing?

Hiring managers, what do you look for as you’re going through resumes?

Tell me a feel-good story from work that will restore my faith in humanity.

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Hi fishes, do you get paid by the hour or receive a salary?

Managers, how do you help your customer support team avoid burnout?

How do you prevent the negativity of your job from impacting your personal life?