Is phone support truly as bad as TikTok makes it seem? I am starting a new remote job soon, and the negative things I see about phone support is scaring me away!

like
Posting as :
works at
You are currently posting as works at

I feel that you should not use that source to make decisions or even to worry about it, every job has its ups and downs, but it all depends on your effort and your goals in the company you work for.

Their TikToks would get far fewer views if they focused on the good parts of their jobs. Don't let it scare you. Definitely, phone support can have its challenges, especially if you're working for a bad company. Give it a shot though, you might love it. Good luck with the new job!

Related Posts

Hi everyone - I made it to the final round of interviews with Amazon for a Program Manager position. They initially asked if I would relocate and at the time I said yes - however, due to my husband’s new job I’m no longer able to relocate.
Has anyone ever negotiated to work remote for Amazon?

like

Currently I am in Deloitte India with(6.5yrs exp) 13Lac WFH Pune hometown
I am interviewing with SAP LABS India how much should I expect for banglore location (hybrid) will need to relocate
Would it be a good decision to relocate as I am staying with my family in pune?

like

Hi guys, I think wfh will stay for long time.
We know that Optum is calling their employees back to office but it simply will not going to work and I think Optum has made wrong decision. As Google is also facing so much issue to create a safe environment for employees in there offices. What’s yr take on this?

Post Photo
like

Hi I will start at JPMC London in a couple of weeks, and wanted to know which laptop is commonly used when WFH and which item should I get with the allowance?

like

Left public accounting this year after 5+ years and looking for 10-20 hours of flexible & remote accounting/auditing/etc. type work. Message me if you have any opportunities that may fit this description. I would love to help a small business, but am open to anything fitting my vague guidelines.

like

Would anyone happen to know what the WFH situation is like at Standard Chartered bank in Singapore? Is it 5 days in office or flexible? Thanks in advance!

like

Hi There, I’m a Senior freelance Digital PM/Producer based out of Toronto, Canada. I figure with remote work being the norm now, there would be more opportunity to collaborate with US agencies. Has anyone had the experience of doing this? I know some agencies have strict hiring protocol but I am incorporated. Any advice would help! Thank you

like

Im a RN and took on a new role working in Home Health. I chose this position because My husband & I recently moved to PA with our 2 kids (1&3), with no family available for his residency program with a hospital. If you know that life, I’m pretty much the main parent for our kids. I don’t want to work in the hospital/floor work anymore; nor do I believe the hrs are flexible enough. I need a job that’s flexible for the kids but pays >$44/hr. Maybe remote or hybrid? Please help w/ suggestions.

like

WFH Vs WF Office Vs Hybrid, Which one should you take?
If you are fresher, go for a WF Office setup. You will learn things beyond your work. In the initial phase of of your career, one needs to focus more on learning than on comfort. The interactions at office, meeting with collegues, conversations at the cafeteria, sense of responsibilty, the need to walk up on time to reach office etc will shape you for better.

Once you have a work experience of few year then any setup is fine. Go for WFH.

like

I have family members who are inside claims reps for a large company. The company sends out emails 4 times/day showing who is currently not available for calls. To everyone working in claims in the entire country! It’s been a minute since I worked in claims. And never for this particular company. But is this shaming the new way to manage WFH.? Sounds at least toxic.

like
like
like

Hi SFishes.

India.

I have 2 offers for
Salesforce tech, total yoe - 8yrs.
1. Deloitte usi - senior consultant
2. Salesforce - senior tech consultant.
Both are offering same package.

Which one should I prefer for long term association. Factors - WLB, WFH, Growth.

@salesforce Deloitte USI

like

Hi Fishes, I am looking for a role in data analyst/Business analyst/product analyst with Hyderabad as location or WFH.
Experience: 2yrs as Senior Analyst at eClerx
Current CTC: 11LPA
expecting CTC: 14LPA+
If you have any vacancy in your company please let me know
Thanks

like

I am a UX designer who has completed a Google certification program along with a resume and professional portfolio. However, I’ve struggled to find a job (remote). Any advice or resources I could use? Or are there any employers currently hiring and are interested? I’d be happy to hear from you.

like
like

Just was notified that all work from home privileges are being removed. The reasoning? Because executive office wants to.

Microsoft Azure
Aws
Developer, administrator, architects

Remote support from india, for USA customer

like

Recent graduate with Bachelors of Health Science in Workplace Health and Wellness. Currently working in a Healthcare job but as a client service coordinator. Really would like to get a job in my field. If anyone has suggestions/recommendations please share. Within GTA would be great if not, remote anywhere works.

I currently looking for jobs at Point72 Asset Management. Does someone know if the offer remote work? Is it a good place to work at?

like

More Posts

For anyone in this bowl. How crucial is it for you to have a formal dining room separated from the kitchen? My son and daughter-in-law are buying a house for their future family and I'm trying to convince them a formal dining room looks better and makes things less chaotic in the kitchen, especially with kids. Am I out of touch? Or is it still important?

like

Any one with experience with Remer & Georges-Pierre, PLLC in Miami, FL? How is the culture at the firm?

like

The workday is done

Post Photo
likeuplifting

Is anyone volunteering with local campaigns? If so, how have you made it work with a busy career?

To all the insurance underwriters, what do y’all make/ YOE/ carrier?

like

Hi, I started my Digital Marketing business about 7-8 months ago with only 2.7 lakh rupees. I've been facing losses every month since then. I understand that I'm failing because I am working alone. I need to know what I'm doing wrong with my pitch and my approach to onboard new clients.

Also I am open to discussing partners and investors even though I have nothing extraordinary to offer right now. But I have a really good brand, story, and grit to make it big with the right help.

like
like
like

After a decade of experience at big American banks plus consulting, with an American education and passport, how expansive are my options with big and/or small names in the region?

like

Pros and Cons of working at Cerner?

funnylike

What are some companies that could be a good exit opportunity in Phillly? Comcast, DOW, FMC...any others come to mind?

like

Hi Folks,

Can anybody help me with my inhand salary calculation?

Investments:
80C- 1.5 Lakh
80CCD- 50 thousand

House Rent:
INR- 14850 PER MONTH in Tier 1 city

Post Photo
like

Brillio is Hiring !!!

Architect - Amazon Connect
Exp : 10-14 yrs
Location : Bangalore

Architect - GCP
Exp : 10-14 yrs
Location : Bangalore

Technical Specialist - GCP
Exp : 5-6 yrs
Location : Bangalore

Technical Specialist - Jboss/Tomcat
Exp : 6-10 yrs
Location : Bangalore

Production Support - BPUAA
Exp : 6-10 yrs
Location : Bangalore

Database Admin
Exp : 4-6 yrs
Location : Bangalore

Calypso Admin
Exp : 4-7 yrs
Location : Bangalore

Architect - Azure
Exp : 10-14 yrs
Location : Bangalore

like

Where do you store your altcoins? Is binance secure?

DOGE to the moon?

like

FCB Health? Thoughts?

likefunny

Is there a Gym facility in DTTI office in mumbai?

like

Hello Sharks,

Any suggestions on best term and health insurance. And what points we should keep in mind before considering the option?

like

I've taken all the exams twice and only passed BEC... got a 71 on REG and 66 on FAR. I really feel like giving up. What are some tips to stay motivated?

Hi, Is cab facility available for daily pickup and drop for Chennai DLF location. Or is it provided only for people working in shifts.
Any input is appreciated. Received offer but work location is very far from home.

like

Additional Posts in Customer Support

Creative ways to respond to customer concerns without sounding scripted?

like

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

like

Are you worried about how quickly AI support is growing?

like

Tell me a feel-good story from work that will restore my faith in humanity.

like

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

like

Managers, how do you help your customer support team avoid burnout?

like

Your most positive customer interaction?

like

Do you feel working in customer support has made you a better customer?

like

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

like

Will the customer support future be led by chatbots or will we still be necessary? lol

like

Anyone else feel like customers have been super irate lately?

like

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

like

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

like

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

like

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

like

Hey managers, how do you keep company culture alive when managing a remote team?

like

Do you ever catch yourself overthinking a customer interaction for 15 minutes after a call?

like

My work from home customer support people, do you miss the in person company culture or you’re good? Cause same

like

I wonder how some businesses are STILL thriving with trash poor customer support! In 2022 *sighs*

like

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal