Newbie question about warm transfers. How do I end a call after warm transferring someone? This was never exactly explicitly explained to me, and I feel like I did it wrong. Do I just explain the situation, bring the customer on, introduce them, and leave the call? Do I stay on longer while y’all take information or just leave as soon as I merge the call? Say bye? It feels so awkward.

OR circulating nurse here. Will preface this by saying I have the utmost respect for CSFAs in the OR setting. However, wondering if any other OR RN’s have had issues with CSFAs feeling and acting like they are in charge of the room or attempt to carry out tasks that you as an RN are supposed to do? I do love having help, but we have one FA who hijacks my tasks and gets upset when i do not do things the way they would and attempts to instruct me on how to do my job

If you notice that a junior associate on your team has over-billed, how would you handle it? I don’t want to get them in trouble, but noticed that they billed extremely high numbers even though I was doing all they work on the deal and they completely disappeared other than for client conference calls. Certain things that they billed for on the final invoice, I alone handled and never asked them to do. Appreciate any advice. I’m a mid-level in case it helps for context.

How do you handle rude clinicians in the workplace? I always have an attending talking down to me.

Hi Fishes, I am ready to resign from my current organisation and I was wondering if I need to discuss this with my reporting manager first. I have never talked to my reporting manager , do I need to discuss with him before I resign or I should just do it in the portal directly.

Anyone else have a formatting pet peeve and get annoyed when people don’t have a blank first column and row in tabs? I.e headers/data in cell A1

My first manager told me this, and I’ve followed it to a T since.

Networking question here. A retired partner at the firm I used to work out reached out to me recently about attending an afternoon during the week (b4 4/30) with one of his long time clients. The partner and I have kept in touch since I joined my new firm and I feel like his invitation is a great networking opportunity since the client (who I have worked with before) is on a number of boards. Torn as how to request off as an S3. Could materialize to nothing but could be good for reconnecting.

Team is already talking about eating hours. My utilization is down cause I was in unassigned for a month in Dec/Jan. What's worse pissing off the partner or having a low utilization? -staff 1

My AD isn’t good at conceptualization and isn’t helping me come up with ideas. (Maybe bc they went from GD to AD). How do I convince them their job involves more than graphic design and mock ups?

When do you think associates are usually let go in small practice groups that are currently being overwhelmed with work? Is it when it starts to slows down or when they already have a candidate to replace you? Just trying to figure out how long I have after annoying a partner 😂.

How do you deal with ambiguous feedback?

I'm a cashier. We just got a new manager, and she's making things really hard for us. She starts work at 4:30am and leaves around 2:30pm, but she still expects us to stay until 6pm and work on the weekends! She gives us really long shifts and doesn't give us much time for breaks. And when we ask her about it, she gets mad.

I'm worried that if I speak up, she'll make my life even harder. I don't want to lose my job because of this—do you guys have any advice?

I think I’m about to get my first experience of getting in trouble with a partner for work that I actually already sent for review and followed up on multiple times (and brought up during calls). Stay tuned… 😑

What are your tips on convincing a fellow employee not to switch agencies? I really don't want to compete with them

Any advice on how to tastefully tell your manager that you no longer want to be a charge nurse anymore? For us being in charge is having full assignment 3p-7p & being responsible for assigning pts , communicating w/ supervisor about various issues, making the assignment for next shift, and a mini report about each pt for the next charge. On the weekends, same responsibilities but 7a-7p. We don't get any additional pay for being in charge and I'm sick of the added responsibility and stress of it.

Is anyone willing to share tips on avoiding burnout and setting boundaries with their executives? I have six people on my desk and am finding it difficult to stay motivated and continue giving everyone the same level of support.

Is Proper Cloth worth it for work shirts? Any other made to measure shirt tailors you’d recommend?

A creative team I started working with recently has decided to ignore my every comment. They take feedback from anyone else but me, and whenever I push them to make said changes, they just pick fights and make snarky comments. Anyone have any idea why this might be?

Do you give the office manager (who does assist you with admin tasks from time to time) a christmas present (aka cash)? I have an admin assistant so that's an obvious yes but I don't know how to handle the office manager or receptionist!

How do you explain to a interviewer that you are leaving your job because your new boss doesn't treat you well/fairly?

Any openings for MIM or Incident Management, please let me know...

Will the customer support future be led by chatbots or will we still be necessary? lol

I have an interview with one of the MBB tomorrow for an internship, any suggestions or tips?
This will be my first case interview ever and I feel lost

Have you ever joined a firm purely based on how many POC would be in your practice area?

Hey Guys,
Looking for a job in any established e commerce company as a Key account manager. I have 8 years of experience. Location - NCR
Please help. Thank you

To recent new hires : I'm joining EY GDS tomorrow (19-Dec) and have submitted the relevant documents using the link in EY Feedback mail. Do we need to carry hard copies of those documents also while joining the office during new hire orientation?.

Full point PPR - need 4- Van Jefferson, OBJ, Aiyuk, D. Hopkins, D. Mooney and Gronk..Must must win !!

Anyone looking for an apartment in LIC?

Fishers, any tip to apply and ace for a role that you have zero experience? I have more than 10 years of experience as EA and want to move to OM/admin manager role however most companies only hire those with minimal 3-5 years of experiences.

🐠 Fam - What’s a good whiteboard solution for my home office? What do you use and from where do I get it? Thanks!

Is it a usual practice in SAP LABS to keep experienced hires in 6 months probation period?

My company is looking for a new CFO (my would be boss) and I may have an opportunity to interview him/her. What questions should I ask ?

Side hustle or startup ideas for someone who isn’t technical/doesn’t code? Where should I look or where to begin? I don’t have any strong passions or specific skills that I’m confident in. What books, articles, blogs, orgs, events, people I should follow for inspiration that has helped you? I have some cash to invest and am looking for a part time hustle that can cash flow at least a little bit of money on the side.

How much variable pay percentage on CTC in HCL for Teach Lead position

Is it easy for engineers to become TPMs?

What are Jacksonville, FL area hospitals currently paying new RN's?

Anybody looking for a senior analyst?

Mind sharing your GMAT study schedule, for those working full time (especially those with long hours)?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Tell me a feel-good story from work that will restore my faith in humanity.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Hiring managers, what do you look for as you’re going through resumes?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

Creative ways to respond to customer concerns without sounding scripted?

Hi fishes, do you get paid by the hour or receive a salary?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

How to stop customer service from ruining your day?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

How do you prevent the negativity of your job from impacting your personal life?

Any suggestions for how to find a fully remote customer support job?