What does it take to land in a customer success position? I've grown tired of customer support, and I would love to work somewhere else that is more challenging.

I’m a product designer with about 5+ YOE I’m exploring courses/programs that one could take up as a mid career professional. I have a keen interest in Service Design, Behavioural Sciences, Design Research but not very sure about the opportunities. At the same time I’m open to exploring Product Mgmnt and Data science as along with design. Any recommendations?
PS: I already have a Masters in design.

How did you all get your first job in PM? Did you start as a Project Coordinator or PM? I have the skills of a Project Coordinator and would like to just transition to a PM role but it’s been difficult to find junior PM roles.

Have any of you pursued a graduate certificate in cyber security? If so, did you find any value in it? I currently have Bachelors and Sec+. I’m looking to obtain my AWS CCP in the few coming weeks and was looking for what to get next. I entertain the idea of continuing to pursue my education but I don’t want to incur too much debt with a masters.

I am graduate in Commerce and have completed 4 years in TCS BPS - BFSI domain.
I need to switch to another Company because my growth has stopped here.
I need to develop skills and I am ready to do certifications.
I just need little guidance.

Hi My wife is a banking associate. She mostly worked on frontend banking. This job demands her to go to branch everyday even in pandemic time too. Now as we have a kid(4months) to take care, this jobs doesn't seems to be flexible. So she is looking for a change in career path. Where she can work from home for next 1 year and will be ok to join office later.please post your suggestion

How did you decide what field of law enforcement you wanted to be in?

Anyone here broken into real estate private equity from big 4 consulting? What steps did you take to jump into RE PE? What gaps in knowledge did you have and how did you fill them? Outside of the knowledge gaps what other things do you think you needed in order to get into RE PE?

Is the CVA exam worth pursuing?

How much better are the exits ops from MBB vs T2. Don’t think I want to do consulting forever. But close to getting offer to lateral. Do I take it and exit in 1-2 years or just exit from T2? Thanks 🐠

Does a 20 year long career at Deloitte hold much value in the marketplace in light of the current economic situation? Started as a change leadership Consultant, but ultimately spent majority of my career in Resource Management and Global Mobility.

I’m really interested in Account Planning, which my company doesn’t have. What do I need to know to break into that role? Is it typically a (semi) stable position?

I'm currently in the placement process to join an IB group. Personally, I am interested in Lev Finance/Financial Sponsors Group because of the opportunity to build skills and networks to transition to PE. However, I am split between M&A, TMT, and RE because they seem to be very active groups and sometimes recession-proof. Any advice on how to properly research each group and what to consider when deciding about each group? Also can I get some limes to access other bowls?

Considering leaving the law (senior associate at small litigation firm) and moving into the change management consulting field. Anyone have any change management connections?

I'm 6 months old at D! Planning early promotion next year.. counselor and pm both are backing me.. I need to go to India for at least 4 weeks in Dec ... most probably would be rolling off from current project by then .. would this vacation hurt my promotion chances coz of utilization etc?

Any recommendations how to best prepare for CGFM exams? What resources did you use?

Is it wise to switch from testing background to Salesforce after 10 years of IT experience? If so should I start as an admin?

I’m a CFP® and work as a test engineer for financial planning software. I’m pretty new to the tech space, and wondering what jobs might be out there in the fintech space as I gain more software knowledge. It’s kind of niche working in financial planning software as my background is financial planning. What kind of jobs are out there that might translate well and would have good earning potential?

Any one ever used a career counselor service before? If so what was your experience with them? Did you find it beneficial to your own career transition? And which companies would you recommend? Or if you hated it or think it was a waste of time I'd like to hear that too and why🙂.

Just looking for some tips and advice, any help is appreciated 🙂.

How often does anyone feel burned out? At what point does anyone say enough of this shit after feeling ignored by your company? Keep in mind that this is work at home.

Hello,
I hope everyone is having a great week.

I am working as Tableau/ Qlik administrator in london, UK from past 3 years on ICT visa with total 9 years of experience.

Visa sponsorship is required.

Any references will be greatly appreciated 😀

Can any give reference in Deloitte?

What are the pros and cons of working for Progressive Insurance as a PIP examiner?

Making the switch from plaintiff to defense L&E in January. Would love any and all tips from people who’ve made the jump (including partners who may have supervised these types of attorneys!)

My HR SPOC at Big 4 ( based out of Singapore) told me salary approval for me is done and he is taking headcount approval. Is there any chance head count approval can get rejected? And how much time from here till the final offer letter? Thanks!!

Chicago media agency people - what’s your company’s current RTO policy?

I’ll start:

Spark - 2 days a week mandatory in office this year, 3 days mandatory in office next year.

Who else started with small businesses and moved up to medium and large at agencies structured to handle it? I handle 40 clients and some 60 Content managers, ad managers, designers, developers, and a smattering of other positions.

Which was better? I have almost complete autonomy over what happens with small biz, but getting to focus on projects for more than an hour/month sounds nice.

Does Capgemini file for L1 Visa? If yes, how long the process takes.

Hi fishes, I am new to IBM. Can anyone share when is appraisal cycle period in IBM? Unfortunately I can't get a hold of my manager to answer this basic question for me.

Describe the best partnership you have had at work? Did it happen by chance or choice? What made the person the best partner? What did you achieve? Is it recent or years ago?

I am asked about salary expectation for Senior Devops Engineer role in Berlin, Germany.
What should be the expectation.
I am currently at INR 30 LPA in Bangalore.
Thanks.

Hi Fishes,

I am thinking to diverting my career towards freelancing in accounting.
For that I have to resign from my current job in Pwc. I am thinking of starting a job as accountant and work as a freelancer as part-time.

Any thoughts or advice?

What places do you recommend in NYC for a tailored suit? Just checked out SuitSupply and the timeframes are outrageous (10 week+)

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Hi fishes, do you get paid by the hour or receive a salary?

What are your tips for publicly responding to negative reviews?

Any suggestions for how to find a fully remote customer support job?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

Tell me a feel-good story from work that will restore my faith in humanity.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Are you worried about how quickly AI support is growing?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

When you’re applying for customer service jobs, do you customize the resume objective for each?

I cringe when I'm at a friend's house and they answer their phone, find out it's a telemarketer, and just hang up on them. It's so rude. They know I have to cold-call people at my job and you'd think they would at least act like they were more respectful of the job.

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them