A customer abused my manager and left an untruthful Yelp review all because she made a big deal about us losing an order she likely never placed. I dislike when people lie on their Yelp reviews to make their experience seem worse, especially when they are at fault.

Planning to renew my working from office / casual wardrobe after working from 2 years from home. If you had 1-2k what brands / clothes would you buy for complete refresh? Male in his 30s Senior Manager.

How on earth are you guys getting into these AMD calls for 5/1? The theta is scaring the devil out of me. I almost went with the peer pressure yesterday and then backed out (I am bullish in AMD)

Poll: What dress code do you follow at your home office?

How do you deal with references as a freelancer? Most of my past gigs - I had managers on paper but it was a formality as I led my own work so don't feel comfortable asking them to be a reference.

Baby due end of Jan and wife taking full maternity leave (12 wks) and then back to work. Considering taking paternity (16 wks) after that. How and when do I tell my various teams and file paperwork?

I’m in this business to cure my inferiority complex. Making lots of money, working with fortune 500 clients and walking the streets of NYC with a suit, tie and briefcase makes me feel important and worthy.

I often wish I could be like my law school friends who either moved to small towns or have public sector or non profit jobs, wear sweaters and jeans to work and make far less than me, but are happy with their lives, feel a sense of meaning with their work and don’t need external validation.

off-topic:
in office have you seen any girl wear nosepin?

Do you give the office manager (who does assist you with admin tasks from time to time) a christmas present (aka cash)? I have an admin assistant so that's an obvious yes but I don't know how to handle the office manager or receptionist!

Is there any not very expensive black tie gown shops near Toronto downtown? New to the city and office party has black tie dress code!

Question for folks in here who work at a company with unlimited PTO/vacation - how do you manage this from being abused by employees?

Having multiple offers in hand how to say nicely that I'm not going to join to other companies formally. What would be the best way?

Also please share what you'll write in mail while rejecting formally. It'll be really helpful.

Building out a new function at my company, top 15 bank in the US, and scheduled a 90 minute meeting last week for today. Invite included an agenda and a teams link to the document we would be reviewing. Also asked for attendees to review ahead. 20 minutes in, my co-worker exclaims while I’m mi-sentence we should meet Thurs. after having a chance to review content… WHAT?! What should I have done in that situation?

I have a crush on my counsellor at work. She's much older but still really gracious and beautiful. Should I go for it or is this a bad idea?

Do you have one-on-ones with your direct manager? What do you talk about? I’m early in my career, but always struggling with having productive meetings and feeling like my manager and I have somewhat of a relationship.

Giving notice tomorrow. Accepted another offer. Nervous to tell my boss because I know I’ll be leaving them screwed but I’m miserable. Love my team. The client is stupid and the work is soul crushingly uncreative. But still feel guilty :(

What's your method of politely telling someone you're waiting for the machine/equipment they are using?

How can I get my *micro* manager off my back? I know I haven’t been doing the best work this quarter, but emailing me all damn day isn’t going to help me do better, I do know that.

Since we returned to office in October, is it appropriate to give holiday gifts to team members?

Hi everyone,

Hope all is well. Any suggestions for open roles in Procurement. I have 5 years of experience and looking for a permanent remote role.

Dear KBS, today we received 17 all agency emails. Yesterday it was 20. Surely upper management has a better way to use their time. Make it stop. Love, KBS

Sabarimala. God... what’s happening in this country?

Anyone haves OB/GYN in the Chicagoland area you would suggest? Looking for west suburbs, Elmhurst, Lombard area. Thanks!

Chances of convincing HBS to take me off the waitlist using offers and full tuition scholarships from all the other M7 (GSB, Wharton, Kellogg, Booth, Sloan, CBS)?

Any good PowerPoint SmartArt memes?

What's the best way to describe building and delivering technical proposals (i.e. business development work) and make it sound fancy for non-consulting firms?

Question is inspired by the "changing a light bulb" consulting meme.

How do you know your value? Throughout my 10 yrs of being in a professional setting, I've had colleagues from various places of employment say, I don't think you know your worth. You're under valued, etc. What exercises/tools have helped you realize your worth and effectively advocate for it? TIA!

Got a client who’s asked for a POV on how covid-19 will affect buys across ALL verticals & channels. Of course it’s urgent. Can we please share what our companies are saying? Teamwork time, folks.

Hi

Has anyone from the cognizant registered BH for a car in Pune or Maharashtra? And are they allowing it? As per rules its allowed but I heard RTO is declining the request

My current position offered me more money. How do I ask the job I just accepted to match?

I’m so single I don’t know why. I’ve tried dating apps, played social sports, done hobbies that interest me, and even stopped looking. After all that, I still haven’t found someone #dyingalone

Guys, When you match/accept requests/ start talking to a girl and go MIA is it becoz you have multiple options? Would the world be not better if you just said yes or no and close the convo instead of

How hard is Haas to get into?

What are the things can be reimbursed under employees wellness program?

Has anyone taken the CLTD program? Is it really worth it?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Ways to destress during work as a customer support agent?

Will the customer support future be led by chatbots or will we still be necessary? lol

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Tell me a feel-good story from work that will restore my faith in humanity.

What are your tips for publicly responding to negative reviews?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Creative ways to respond to customer concerns without sounding scripted?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

When you’re applying for customer service jobs, do you customize the resume objective for each?

Is outbound customer support typically less stressful than inbound?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Hiring managers, what do you look for as you’re going through resumes?

Any suggestions for how to find a fully remote customer support job?

Are you worried about how quickly AI support is growing?

Managers, how do you help your customer support team avoid burnout?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.