I just want to extend my deepest respect to the people who can do call center work long-term and best wishes to those hoping to leave it. After working in two separate call center jobs for four years, I'm so relieved that I was able to escape. I hope those looking to leave all have a similar positive outcome.

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May I ask how you highlighted your Call Center roles to get a CSM position? I have been trying to transition away from Call Centers towards CSM for a bit. 15 years experience in CS and 4 years in management and I have been denied for every single one.

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Thank you so much for the info. Super helpful. Anything specific you highlighted on your resume to help you get the role?

THANK YOU. I didn't even know how badly I needed this encouragement and hope for better days! This job is definitely not really my cup of tea.

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I start a CSR role in one week and I’ve never done it before. I’ve been in Sales & Marketing for 18 years and need to take a role because my savings is dwindling. I really hope this is a role I can pivot to quickly. I’m really good at helping people but I don’t know about the abuse the team can get from customers. Leery

Oh yes!!! It takes a special kind of person to stay in the field and I have a lot of respect for them. I'm so glad that I was able to escape too and I'm sending best wishes to everyone else looking to do the same. I hope everyone has a positive outcome like I did.

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Being on the phones is killer and I applaud anyone who can do it. My depression worsened and I was having constant meltdowns and even PTSD from when the BING of a call would come in. I’d get sweaty and my stomach would hurt for a moment.

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Glad to hear you are doing well. It's a difficult job for sure. I've been in it for 5 years and it has never been as bad as the last year. Terrible, unreasonable customers, understaffed, and corporate management who are obsessed with "productivity" which means I am doing double the work I was two years ago.

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BTW, which company does only email or even only chat support? I am pretty good with writing responses but the phones are pure hell and I can’t find literally anywhere hiring that does not do calls… at least not anywhere that actually pays enough to be out of poverty.

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Are you worried about how quickly AI support is growing?

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For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

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Hi fishes, do you get paid by the hour or receive a salary?

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When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

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Creative ways to respond to customer concerns without sounding scripted?

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Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

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Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

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I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

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I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

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