Anyone else finds escalations easier than normal calls? My team leader has had me taking some of his escalations lately, and I'm shocked at how I can say the exact same thing to the same customer but because they believe I'm a higher-up, they are much more likely to take my word for it on whatever the issue is. I just thought it was interesting.

What’s a pet peeve of yours that a coworker or client does? Mine is that my coworker says “ya know” after literally every sentence they say

Had a panic attack at work and had to leave bc I felt like I was going to puke at my desk... I feel like a disappointment to my team, since I couldn’t go to the client site. First bad day in a while):

So my VP at my previous company felt bad and refused to speak to me or attend my farewell after my resignation. His reason was that I somehow betrayed his trust as he had promoted me just last year (after keeping the position open for 4 months and letting me take additional work load after the previous SM left!). Does this make any sense? I mean where does this sense of entitlement or ownership over the employees come from? No wonder the company in question is kind of facing a literal exodus!

Any embarrassing moments so far in your first projects?

When is it okay to lie to the client?

Employee prefers to resign instead of discussing his/her aspirations. What should be the approach to put your expectations with your Supervisor so that you can continue your association happily rather looking out without even trying within?

What do you guys think about blue suits (not quite navy) being used as a normal suit for work, interviews, etc? I may just be colour blind but I feel like most navy’s are just too close to black

If my staff lied about his work experience and has slipped up sometimes about it, do I call him out? Then what do I do about it afterwards?

Do you drink at holiday parties? This is the first company I've worked for that does a real holiday party and I'm kind of anxious about letting my guard down around my co-workers like that...

I wish I could tell my lead how much i like him.

PS: He's engaged.

It appears J Crew is filing bankruptcy this weekend and brooks bros might not be too far behind. What are consultants going to wear when we eventually get back to work??

What women’s walking shoes do you recommend? I live in Chicago and take the train to work so usually change into shoes once I get to the office.

There is a partner that, without fail, calls on Fridays after 6pm anytime I am staffed with him. It’s extremely frustrating since his calls are usually non-urgent and I make it a point to check in early in the day to address anything. Any advice?

That client that sends you everything “for your review” even though certain things are purely business documents and don’t need a review… What’s your typical approach/response?

When do you think associates are usually let go in small practice groups that are currently being overwhelmed with work? Is it when it starts to slows down or when they already have a candidate to replace you? Just trying to figure out how long I have after annoying a partner 😂.

Giving notice tomorrow. Accepted another offer. Nervous to tell my boss because I know I’ll be leaving them screwed but I’m miserable. Love my team. The client is stupid and the work is soul crushingly uncreative. But still feel guilty :(

Thoughts on Jos A Banks suits and general button-up office wear?

1) Hypothetically if you were looking to sabotage a colleague, can you code an excel document to throw off their numbers or calculations, (if you send them that document and they download it for use)?

What’s your take on working along side a team in marketing but barely any of your team enjoy the social present, let alone having actual social accounts. I’m totally respect people who want to keep their personal life private, but not knowing what the hell is trending while holding a role that deal with social media contracts everyday and giving others opinions, that’s what I’ll have problem with. Thoughts?

What are your thoughts about wearing chinos to work?

What kind of salary range can I expect in industry in a tier 2 city if I leave consulting after 3-5 years of SAP experience?

🐟 in NJ - Any trusted tax advisors around Newport/Journal Square?

What’s the craziest thing you’ve done at a work party?

Hi! Looking to see what the average salary range is for a Workman’s Comp Adjuster with one year of current experience, in the northeastern NJ area. I feel as though I’ve brought value to the company, eagerly take on side projects and additional work if requested, but also feel underpaid.

Hi!! If anyone here works for Axis, how do your titles work? I’m used to trainee (0-2 YOE), underwriter (2-4), senior underwriter (4+), then avp/executive underwriter.

What should a commercial claims account manager be making as a salary ? Handles asbestos claims only. Works for a TPA handling claims for 4 carriers. Law degree with many years trial experience as in house ID but for personal lines. This is first job handling commercial claims

Who to Flex? Julio (vs BUF) or Collins (vs PIT) in .5PPR.

Imagine starting Lamar and Diggs and still losing. Couldn’t be me.

Anyone at EY know about VBM practice and SM comp?

Anyone start there career at GE as an FMP? Deciding if I should go get my MBA or if the program holds weight. Feeling like I got conned while in college

Hello, who can help me?
I am interested in knowing how much an oilfield engineer earns. I currently have a job offer from a medium-sized company, but as a recent graduate, I don't know if the pay is adequate.

When you tell your manager you are unhappy and they are excited that you are putting your notice and don't try and make any changes b/c the new person/persons they are lining up will just cleanup and make it better.

Then, they get here and you are left to train them on everything you do and your manager keeps saying "I owe you an apology" because they didn't realize how taxing and mind wrecking most processes you handled were... welcome to corporate

I received my PR and want to start looking for jobs in Canada. Don’t want to transition to current company’s Canadian office as I have burnt bridges here. US Mid tier MBA + 2 years in Consulting contd

Any help would be appreciated.

My current tech stack is Microsoft Powerapps, PowerBI, Powerautomate administration.
But when I search to switch jobs in the same, the options are very less. Why? Can anyone suggest? or, what exactly should I search for related jobs?

Should i change my domain? or, Should i study something else in the same domain to get jobs???

YOE:2 yrs

Are all the Oracle certifications free irrespective of our team after we join Oracle? Or WT can do certification only of our manners assigns any to us?

How long it take from senior2 to Asst. Manager?
Joined in May this year as S2.

In 2015 different governments in the US collected $5,175,829,952,000 to service 321,230,000 people. That’s over $16,000 per person. Anyone else find this shocking?

Hi fishes, do you get paid by the hour or receive a salary?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Creative ways to respond to customer concerns without sounding scripted?

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Tell me a feel-good story from work that will restore my faith in humanity.

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Hiring managers, what do you look for as you’re going through resumes?

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Managers, how do you help your customer support team avoid burnout?

How do you prevent the negativity of your job from impacting your personal life?

How have the skills needed for working in customer support changed over the past decade?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

Will the customer support future be led by chatbots or will we still be necessary? lol