{ "media_type": "text", "post_content": "Being a Customer Success Manager is a second career for me. Any other CSM’s here and have you read any books or been to a workshop or conference that helped you be better at your job?", "post_id": "5f5bf4bea53ab90029d087ef", "reply_count": 3, "vote_count": 2, "bowl_id": "5787dd60a3f35c130082b851", "bowl_name": "Sales" }

Being a Customer Success Manager is a second career for me. Any other CSM’s here and have you read any books or been to a workshop or conference that helped you be better at your job?

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What are the main activities of your job?

Also interested in CSM as a career - following!

I am also working towards a CSM role. One thing I’ve been working on is learning where and who to go to for different customer issues (internal legal, billing, IT, services support, etc).

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