Being a Customer Success Manager is a second career for me. Any other CSM’s here and have you read any books or been to a workshop or conference that helped you be better at your job?

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Posting as :
works at
You are currently posting as works at

What are the main activities of your job?

Also interested in CSM as a career - following!

I am also working towards a CSM role. One thing I’ve been working on is learning where and who to go to for different customer issues (internal legal, billing, IT, services support, etc).

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Art Director.
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