Being a Customer Success Manager is a second career for me. Any other CSM’s here and have you read any books or been to a workshop or conference that helped you be better at your job?

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Posting as :
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What are the main activities of your job?

Also interested in CSM as a career - following!

I am also working towards a CSM role. One thing I’ve been working on is learning where and who to go to for different customer issues (internal legal, billing, IT, services support, etc).

Related Posts

What are some good books to read, materials or classes about how to be a more effective PM? And about communication management, recos are gladly accepted.

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Currently I'm a recent university graduate with a degree in Management Information Systems. I work in my family's business as an administrative assistant. I've 0 experience in IT (only book stuff) and I've been wanting to enter but all I get are assistant positions which is not my goal (those entry level job reqs are INSANE). As the first grad in my family I'm in desperate need of orientation. Any books/tips? Thank you!!

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What’s a good book on product management? Are there any that have inspired you?

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Looking for pharma-specific market access/product launch/life cycle management books/textbooks! Total rookie in this space. Thank you!

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Cisco

Pros:

- fairly decent place to work (from someone who worked with the Vancouver and San Jose offices). never met a blue badger (permanent employee) who had awful things to say.

- Ashley Goodall (their SVP, Methods & Intelligence) co-authored a brilliant book on leadership and people management called “Nine Lies About Work” that makes me believe they can be an awesome place to work

Cons:

- red badgers had low morale since they’re contract workers and can be terminated at any time

What are you reading currently, that's related to Product Management. Any book or article? I'm currently reading Measure What Matters.

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Hello All.

Does anyone know of any good/decent resources regarding Account Management best practices?

Could be blogs/medium/videos/books? Any example AM handbooks?

Looking to develop a set for an agency for the team and want to review other methods and processes.

Thank you!

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What’s your top 3 change management books from the last 5 years? (Trying to refresh and read up again!)

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ll add Bangalore Doddanekundi
In my profile time book and Ananya's Management 💔 sld be in d same group as it's a part of Google Management ..and operated from Google headquarter Bangalore ..and i also shifting myy location from sabang West Bengal India.. To Bangalore ..for my work purposes (tech support updates..and my friends ' workplace also .and hv a relation in trade and business ..so AI SD LD al as o be working der in a same way as m doing d best as in cloud performances in Google set up

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I am studying for MBA and need 3 books. They are very expensive to buy, so I am wondering if any of you have access to a soft copy that you can share.
> Management Research: Applying the Principles by Susan Rose, Nigel Spinks
> Research Methods for Business and Management by Kevin O'Gorman, Robert MacIntosh
> Theory and Practice of Leadership by Roger Gill

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What are some good books to read if I want to learn how to better show up for the team as a manager?

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Any good books or articles worth reading on product marketing and analytics? I come from more of a technical and general product management background, so I personally feel like I lack on the marketing side. Like Search engine optimization, etc. Thank you.

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Joining FAANG in a few months as a Product marketing manager, potentially with a new product growth focus. Any ex-consulting PMM/PM with advice and tips on how to ramp-up skills/toolset fast? (e.g, books, podcasts, sites)

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I have over 12 years in B2B sales/sales management experience along with a graduate degree. I am wanting to shift gears and I am at a point where I can invest time in myself to learn through practical experience. The new industry I am wanting to pursue is real estate investment. I have read all the books but want some hands on experience on the property management side. How could I best leverage my skills for a role in this, and what should my expectations be for negotiation in compensation?

Is there a market for lawyers to add expertise In crisis management or reputation management? My goal is to counsel clients (businesses or public figures) on how to respond to media inquiries without saying or posting something detrimental to a potential lawsuit while still maintaining communication with their client base. If so, how to break into that industry? Courses? Books? Certifications?

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ISO recommendations for resources (books, websites, videos) on Product Management. Looking for a primer on theory, best practices, pitfalls to avoid, etc.

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Hello everyone, I am CA looking to start a fresh innings in Management Consulting role at a Business Consulting Firm as a fresher. Can you please suggest me some good books to read on management consulting to begin with? It will be of great help

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Hi everyone, applied for an investment consulting internship few weeks back.
It's a client facing job, but it might come at a later stage of a job, maybe after finishing my internship and getting a job offer.
I'm interested to know what is the must develop skills, must take courses or must read books to get insight, develop the required knowledge and skills for the position. I majored in business management finance and currently preparing for CFA level 1. Thanks in advance ☺️

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I'm considering pivoting to copywriting because that's the part of my role I'm best at -- a lot of the account management stuff is draining, but I can whip out social and marketing copy quickly & I enjoy it. Wondering if anyone has insight / leads on making the jump from accounts to the copy side when applying for jobs? 5 YOE, 3 in-agency with a mix of automotive and pharma + a side gig as a published author with muliple books (hoping that'll help on the creative / copy end?) Thank you!

In case anyone is looking to get into product management, I came across this image which shows some books you could read to get into the role.

P.S: I saw this on Linkedin posted by Dr Milan Milanovic. So all credits to him!

Post Photo
likehelpfulsmart

More Posts

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When will the return to office be mandatory?

Any one here a part of Oracle practice in LTI?

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Can we buy drone or dslr from well being subsidy ?

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Getting Google certs I'm being flooded with ideas. However, I do have one problem. How do I attract an audience with graphics then turn that into literary sales?

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Anyone still using avid on commercials? In NY it seems to be 100% premiere now

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Hello Everyone!
Welcome to the Women of Color bowl! This group is intended to be a safe space for women to share their experiences, receive advice, and contribute opportunities.
(Continued)

likeupliftinghelpful

Hi Fishes,

I am a mainframe developer with 8.5 years of experience. Current CTC is 15LPA. I have two offers from Natwest (RBS) with 22LPA and from FIS Global with 23.5 LPA.

Which one should i go to. Could you please pour some suggestions, which company will be better in terms of work culture, compensation and benefits, performance benefits etc..

Thanks in Advance

Just wondering that this market is so volatile, someone with 100k day trading everyday could easily make 5k on a daily basis. Just buy and sell a few times per day...

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If you have your masters degree does your district allow you to move up a step with extra credits? I'm current working on getting my MA+30!

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When do you plan to give notice to your employer and what pre MBA activities are you planning on doing?

When I ask any questions about Amazon, I get the same answer for all my questions i.e. "Don't get Pip'ed" who work at Amazon. If Amazon is that bad then why are these people still working there? Is Amazon that bad? Am I making a wrong decision to join Amazon

likehelpful

My sister who is in CTS needs to return the laptop, however she has lost the charger. What could be the consequences?

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Does anyone out there have any experience with Math 180? Positives? Negatives? Could it be used as an actual yearlong stand alone math class? Or is it strictly an intervention?

Thanks for any information.

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What companies out there value Work Life Balance and Diversity that you would recommend for those looking to transition?

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Anyone working with Adobe or Sun Pharma client in Brillio

I have been promised a promotion three times now, but when the time comes, I'm told I'm not there yet. Why promise something if you clearly don't want to execute it?

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Any thoughts on the best certifications to get in order to help move forward? I have considered the CCP from World at Work, but it’s fairly pricey to get by the time you wrap up everything. I was looking at both SHRM-CP and SPHR. Everyone that I have spoken to has the SHRM, but that’s also only looking at individuals in a small geographic footprint and within 3-4 different companies. I was hoping to get some thoughts on this from others? Thanks

Hi Fishes,

I have a couple of questions.

1. What is the exact in-hand amount per month?
2. Will the organization pay "Engagement PB @ 100% achievement levels (paid monthly)" based on the performance or will get paid equally every month? How do they calculate PB?

Post Photo
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Some guy I’ve been talking to on a dating app keeps making comments about applying to be my trophy husband…makes me go 🤨🧐🤔

funnylikesmart

Additional Posts in Sales

What industries are doing well right now and reps are actually enjoying their day to day? My current role has sucked the life out of me while trying survive Covid and the burnout has reached a new level.

I’m actively applying but want to find a good fit I can grow with. Not a fan of company hopping.

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Currently a young Engineer, who just started their professional career. In the next few years I’d like to transition into sales, for SaaS or Medical (since I’m relatively technically inclined). Any advice on how to go about this? (Goal posts to aim for?). Thank you to anyone who may be able to help!

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Anyone know who runs ADP’s background check? Also any Outside Sales folks for them? How do you like it?

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Hi all! Can anyone provide insight to pay range for a sales director for real estate? Roughly 60 agents. It would be helpful to know a base and OTE. Thanks I’m advance, happy to connect!

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@other BD folks at Deloitte KPMG EY PwC - how technical are you? I got brought in to sell a tech heavy solution that combines Red Hat, Salesforce, Service Now and I feel like I’m WAY out of my depth. I’m hitting numbers now but still have a heavy dose of imposter syndrome.
Any tips on how to get more technical? Or how to manage as a non-technical person in a very technical space??

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I am looking to start a career in sales and more specifically pharmaceutical sales. I have a degree in bio/chem. Any companies I should be looking at? Any advice for someone wanting to start a sales career?

likehelpful

What’s the difference between a sales engineer and you’re typical SDR? I have an opportunity to get free sales engineer training at my job, which would qualify me for a potential position as a sales engineer.

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Would love some advice here. Anyone ever work with independent enterprise reps out there? Whats a fair comp on services for strategic sales for an independent? Is it possible to leverage Indys for complex sales. Thanks for the thoughts!

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Have seen a couple posts about Meta recently on here. Anyone worked or works there that can shed some light on the culture?

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anyone work for UKG. looking for referrals for a solution consultant position.

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Hi I’m a new SDR for strategic accounts in tech focusing on healthcare and Im about to be assigned my territory. I have the choice of Eastern, Western, or Central Time zones. I live in the eastern time zone. Which one should I choose and are there any pros and cons between the 3?

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Currently in sales. 26. Take extreme pride in my work and the effort I put into it. I know it sounds like a greedy millennial, but I feel very underpaid and undervalued. I am competitive and have been successful in sales. Looking for my next step in my career. Ideally remote. Any suggestions? Have been applying but haven’t been getting much action back. Thanks

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In SaaS Sales, do you believe it's beneficial to change niches or keeping them fairly the same as you change jobs?

Example could be Selling something technical to engineers vs Selling to Marketing people in the next role...

Would love to hear your experience.

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How do you guys keep yourself motivated during the bad days? I feel remote working makes these days even worst. 

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Anyone sell CMMS software? Is it lucrative? Is there a lot of growth/stability?

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I work in a small company. My small sales team is amazing, I’m the first SDR, super happy with my managers and learning a lot.
The CEO though is always getting in the middle and micromanages me to exhaustion.

Why is he doing this? He always makes me doubt myself and I end up being super frustrated and not performing to my max.

Hi, I’m looking for a referral in Microsoft. Can anyone please help?
I have 7+ years of experience in sales management, operations management and client management.

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Hi! Job seeker here…Any insight on the salary range at Kayak for a senior manager?Thanks!

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Any Business Development Managers in Pharma want to tell my experiences, salary and expectations? Got an offer from a new company and curious to hear more about the role and industry.

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I’ve got about seven years of experience as an AE in the tech and finance space. I think I’m ready for for a jump into the Senior AE realm. What is a reasonable expectation for comp at a Saas company? According to Glassdoor it seems I could expect anywhere from120k-160k base and 180k-225k ote.
Is that in the ballpark or am I wildly off?

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