What can I do to make transfers to the manager smoother, especially when a customer already knows I've tried to de-escalate but they insisted? My manager is doing everything to avoid taking an escalation.

What’s your favorite WFH footwear? Any recommended brands for a chilly home office?

If you work at a FAANG company, have you experienced workplace discrimination?

Need advice & perspectives: I got a verbal review from my manager saying he couldn’t see me as senior cuz I didn’t follow the design doc format he mandates from all designers. While I have been the only designer who does almost everything from design, UI asset creation, wiring up UI in Unity (I am in mobile gaming).
Also the product I’m on has been in MVP stage, things move extremely fast and design decisions changed constantly. He’s not on my team.
Am I crazy for thinking him a bad manager?

I find one of my clients breathtakingly gorgeous. I'm married so would never act on it, but it's noticeable enough to impact my behavior. I.e. this person doesn't have a ton of budget to spend with me, but I find myself going out of my way to help them because just wow

I told my boss about my ADHD in confidence because I was looking for a small accommodation (working from home x2 a week). I got it, but now I lowkey feel like she told other people in the office. I'm not sure if I'm being paranoid but someone I'm friendly with in HR has been acting weird since Monday, which is when I told my boss. Would she have to tell HR legally? What should I do?

Starting a new job next week and when do I tell my coworkers that I have a newborn? Male asking.

I know some of my colleagues are recording their standard fees as time so that it counts towards their billable hours. It infuriates me but am I just being naive by not doing the same?

I am only 4 months into being a surgical coordinator. I love the position itself however I am struggling to adapt into my new work environment. My position puts me in a place where I need to interact with my new coworkers but they are not as welcoming as I expected. There is also another surgical coordinator however I have come to find from other staff that there is a long history of her running other staff away and not fully training other surgical coordinator staff properly. Any suggestions?

Every time I speak to my director (at least twice a week), he works in how he is getting older into the conversation(humorously). For instance, he forgot something non-work related, said “sign of old age”. He recently told a story, said, this is how old people talk. He likes to come across as a grandfatherly figure, but I’m not sure what to say in these encounters. It is always an innocent, non work related context. Have you guys experienced this ? What is an appropriate response ?

Hi all, I'm 25F moving from a tropical country to London. On the hunt for work outfits that'll fit into the City. What are typical brands you'd recommend?

My natural instinct is to assume rejection if I have conflict with a partner or don’t think my feelings are reciprocated. I’ll try to bring it up with them, but I’ll say “if you want to end this feel free” so it doesn’t hurt me (and they can say what they really mean instead of sugarcoating). Someone told me today that they just assume I’m not interested because I always seem to “run” but I’m not sure how to bring up problems/feelings otherwise. How do you approach these hard questions?

1) Hypothetically if you were looking to sabotage a colleague, can you code an excel document to throw off their numbers or calculations, (if you send them that document and they download it for use)?

Welp! Finally got the axe today too. I didn’t even get to talk to my manager. One of the execs I support told me he’s very sorry and I was great, etc etc, but it couldn’t be avoided. Whatever. I kind of never want to work again. I’m heartbroken.

Any thoughts on how do we deal with an incompetent boss who you dont look up to and have no trust that you would ever get credit for the work you would do for him/her? Given that changing the boss is not an option.

When is it okay to lie to the client?

What do you do when a store manager let's a cashier.walk all over the assistant manager? Dm isn't any help. I'm at my wits end! Store manager sticks up for cashier every single time. I've offered to give that cashier my keys . I'm so done with trying to do right, only to have manager make up excuses.

I have a crush on my counsellor at work. She's much older but still really gracious and beautiful. Should I go for it or is this a bad idea?

I am seriously worried. I am doing my co-op and my supervisor is not giving me an easy time. I am trying to do my best even with very little direction and this supervisor constantly harassing my about things like her not being able to use google meet or to remember passwords. I feel bullied and very anxious. I am afraid she can jeopardize my visa with a bad evaluation. I have been working at midnight, on Sunday mornings but I am human, I make mistakes, she just blames me instead of teaching.

What’s a pet peeve of yours that a coworker or client does? Mine is that my coworker says “ya know” after literally every sentence they say

How do you deal with a challenger type of personality? I’m fairly new and I know the senior is trying to teach me the thought process. But she also makes me feel extremely small by the way she phrases her questions. I’m already stressed out not having everything figured out yet and this makes me feel super tense and down.

Can anyone refer me for any position in Deloitte. I did bcom honours and I am a fresher.

Is anyone hiring for Operations Analyst, Sales Analyst or other similar entry level Analyst positions currently ? Remote would be awesome but I’d be happy with hybrid or non remote roles in the DMV area.

Defendant fired his lawyer and decided to represent himself. At the hearing on his attorney’s motion to withdraw, my colleague referred to Defendant as pro se and Defendant gets mad and says “I don’t agree with what you’re saying, idk what that means!!” Um if you don’t know what pro se means maybe you shouldn’t be a pro se defendant 😳

With so much uncertainty in the economy and waves of layoffs that have hit tech especially hard... do we think there's really such a thing as a recession-proof job anymore if you're not an "essential worker"?

How difficult is it to go from bizops at FAANG to MBB without prior consulting experience?

I’m currently working with a senior level HR candidate. This individual has a doctorate in business with a focus in HR, her SPHR, Federal, and private sector experience at the singer level, and has a fabulous personality. I’m curious is anyone else having difficulties play some candidates like this? At this point I’m starting to think it’s racial or her sex based of the lack of interest in this candidate. Any thoughts?

Gosh I am so nervous about Sterling background check - had a couple of unpaid informal internships in college years ago, only email offer and correspondence and reference do not respond (all left).

My Accenture recruiter told me that in order to revise my current offer she would need to reject my current offer first and no need to worry on that part. Is this normal? Please provide genuine feedback.

Will Infosys revise my offer letter if I will show them other company offer which is paying me more.
Infosys offering : yoe6+ SR. Consultant (5A)18lap with 15% variable

Any new joiners? Wanted to know the pay range for Sr.Analyst currently novartis is offering.

Do you play phone games during busy season?

Hi sharks, i have 4yrs experience and looking for Frontend developer roles. Current ctc : 8.4 LPA and im IMMEDIATE joiner. My teck stack is : Angular, Javascript, Html5,Css3,Rest Apis, Jquery,Rxjs, typescript . Looking for some referral in Accenture

Hello fishes,

I have 2.5+ years of exp in Firewall, Proxy, Endpoint Security and SOC operations environment.
Currently I am working in a Datacenter, and am looking for a switch in same domain.
Kindly help me with referrals.

My Notice period is 90 days.

I was in a meeting, and there was a new attendee, a fellow Asian guy.

Senior member: “Hi [new attendee’s name], where are you from?”

New attendee: “from [city and state]”

Senior member: “No, where are you reeeeaaaallllyyy from?”

**awkward silence**

New attendee: “from God”

Well… 🫣

If you are an immigrant and people ask you where you are from, how do you usually respond?

For those who pursued MBA or MHA several years after practice, how did you use your degree?

For those of you with immediate family members who are at high risk, how are you doing? I find myself being very anxious and stressed about my father getting sick.

Was interviewing with a firm and soon after receiving an offer, learned of bad culture/toxic partners in the practice group from a couple of associates who recently lateraled from the firm. I turned the offer down. A partner that I clicked with while interviewing reached out asking me why I turned down the offer. Should I be honest and relay what I heard?

Health question: How to deal with chronic back pain? I may have a herniated disc and wondering if surgery is a viable option. I hate being restricted actively and constantly reinjuring myself.

What’s the general guidance on the order to maximize retirement contributions for tax benefits for an normal individual and for a self employed/small business owner before moving to taxable accounts or alternate vehicles like cash value life policies?
I’ve seen for individual: match trad 401k->match roth 401k->max roth IRA->max trad IRA->max trad 401k->max roth 401k->max HSA
For self employed: max SEP IRA/solo 401k->max roth IRA->max trad IRA->max HSA

Of course situations differ but in general?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

How have the skills needed for working in customer support changed over the past decade?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Creative ways to respond to customer concerns without sounding scripted?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Are you worried about how quickly AI support is growing?

Hiring managers, what do you look for as you’re going through resumes?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Tell me a feel-good story from work that will restore my faith in humanity.

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Hi fishes, do you get paid by the hour or receive a salary?

Managers, how do you help your customer support team avoid burnout?

How do you prevent the negativity of your job from impacting your personal life?