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Hang in there you've got this!!! Long day for you but it will be over soon!
You can only take 1 call at a time.
Exactly. Don't let this scheduling issue make you feel like you need to resolve everybody's problems. Just take it one call at a time and try not to overwhelm yourself mentally. It's their fault for not scheduling more reps!
Oh no! It will be challenging, for sure. You can do it, OP. Hang in there!
If you ever find yourselves in a similar situation, make sure to not overachieve. Otherwise, you may find yourself on “understaffed” shifts more often until they are no longer considered understaffed.
I’m assuming a lot of people heard, “We’re sorry but we are experiencing an unusually high number of calls” hehe.
I wish you the best of luck. I had a job where for about a year I was the only CS rep for a three-hour period every weekend for an international company, and not by choice.