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Hi guys ,
I am in a US project in Accenture.We have long calls in the night timings. My other teammate has backed out saying she won't attend any calls as she got some medical condition so she won't attend long calls which extend till 9:30.Other teammate is a junior.The managers are expecting me to join all the calls.No help I am getting. And they all being Tamil, I think some partiality is going on between them.Even our onsite lead is of no use.She expects me to attend long calls.
What should I do .pls suggest?
Have you ever yelled at your coworker in public?
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I am a sales manager. I had the issue a few times in my career. I typically nip it in the butt right there and then. I’ll professionally tell them what my expectations are but I am sure to say it in front of everyone. As a manager you gain respect from equally tenured employees and newer associates. Expectations are set properly.
Being kind is always a win. It makes for a better & more pleasant day, in my opinion
They’re likely experiencing burnout that causes them to lose patience and react poorly. Keeping your own calm and continuing to be kind or patient in return is what I have found works, also.
It’s easy to get dragged down when you join them in the pit of despair, so I try not to. Venting is fine, but treating or reacting to people differently is another. I usually change the subject if they’re complaining about an interaction, or come up with silly things like, “Okay so that sucked, but what was your favorite customer quote today? Mine is XYZ”
Tenured or not I respond the same way if it's them complaining about something going on sometimes they just need to vent. So I will let them get it all out and find a common ground to let them know you're not alone. But then turn around and remind them of the standards and our practices.
I have worked at Albertsons for a little more than 7 months. Obviously I am not a tenured employee.
However, I once witnessed an interaction that was very negative at a different, but similar job, although at the same time, in my opinion the employee's behavior was probably merited by many people's standards, other than possibly their corporate shareholders.
The employee responded to extreme negativity and hostility about something outside an employee's control. The employee started by explaining the reason for what the customer continued to act on as this employee's fault. The employee finally lost it instead of excusing herself to get a manager to take over. She got very ugly.
As a person who spent time working in Employee Relations, I had some empathy and would have recommended how she needed to handle it in the future. She was also warned verbally about the necessity of maintaining a positive experience and displaying professional behavior, even for nasty customers. She was told that this incident was actually considered gross misconduct by any company's standards, and that any future incidents would result in her immediate termination.
In my opinion, this should be how it's done. You don't overreact, just like she was expected not to. We have no control as to how employees treat us as front end workers, other than walking away and getting help. That's what management is there for, and should be the expectation of everyone involved.
Peace and mic drop.
Poor behavior, but may not be possible for some people, depending on their disposition. The way they are treated by management and the work environment should also be seriously considered.
I also believe the employee should look for different work, but only after her concerns are voiced and really heard.
I fire them
You sound like a great boss who is a pleasure to work for.
Maybe there's something going on behind the scenes that's causing all that negativity, you know? Taking the time to listen, validate their feelings, and offer support can really make a difference.
You first relax, understand what was he or she looking for from you
This is usually a reflection on problems of their own
No reaction, but maybe i can show to my colleague to treat the customer in a nice way, and apologies to the customers for what my colleague behavior today
hmm! It's somewhat easy to relate with people in their own manner jokingly, but if a joke is turning out negatively, I will have to calm the situation as a manager, in which I believed they would also complied to the situation.