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Hi AMs, Cramer (experiential marketing agency) is hiring for Account Directors and Account Managers. In office 3 days a week. Links below to the job openings!
Account Director (Hybrid) https://www.linkedin.com/jobs/view/3044834981 Account Supervisor (Hybrid) https://www.linkedin.com/jobs/view/2998231407 Account Manager (hybrid) https://www.linkedin.com/jobs/view/3047386705
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Client management is a balance, you want to be personable and easy, but no matter how good the relationship gets, when things go wrong they look for a scape goat. Documentation is key to CYA and it can be done in a casaul way. “I’m going to recap our convo for the team, will CC you”, “can you send me quick email approval for the agency records”. Best of luck, never a fun spot to be in.
Thank you. I'm definitely more of a stickler of keeping email communication well organized for ease of search. Just had to pull an email from 6+ months ago to confirm that a client pushed for a decision that turned out to be very backwards.
Having been in client service for over a decade, I've seen this happen many times. As mentioned, documentation is key. Contact reports , detailed status documents, creative briefs, approvals and emails /summaries will be your best friend. Blaming the agency is a sure way to get the account up for review, lower your success scores and drive down your scope of work assignments. Ultimately, lowering your overall YoY budgets. I don't recommend you let it continue. Your Sr. leadership team needs to be made aware of this so you can all collectively stop it from happening again. Not a fun spot but will support, you can navigate this... and be aware of the signs in the future.
Thank you, saving this response! I definitely have an iffy feeling about this one, but not letting that anxiety get in the way of day to day work.