I usually avoid pinging people and rather prefer to send an email unless something needs attention urgently say within 15 mins. Feedback I received says, I need to be more informal and leverage chat and other means more often. Email comm makes it a formal comm 🤔. Personally I find it annoying when someone ping me with a question which I could have answered by day end when I am not fighting a fire. Anyone else prefer emails over pings for non urgent things? Or am I doing it wrong?

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that's some dumb feedback

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I disagree, sometimes a ping is a quick question that can be answered to allow whoever to continue with their work regardless if it’s a fire or not. Why do they need to wait till end of day for a response? Your not that busy.

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Agreed - not because I am busy. But it does distract me and it becomes worse when someone is running with 5-6 threads in parallel

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Nah I’m pretty sure you’re doing it right.

It’s just that these people giving feedback usually suck at it and don’t have much to say.

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I set norms at the beginning of the project. My direct manager prefers time to review any request, no matter how small. I am very comfortable with answering stuff on the fly. Everyone has different working styles, just take the time to share these at the beginning of the project

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This is great advice. How do you approach this with clients? Large part of my distractions are from client PMO staff. My team is pretty streamlined

I personally prefer to use chat tools rather than email back and forth throughout the day. It’s just easier and quicker and limits inbox clutter.

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I always ping people, but don’t mind when people communicate with me thru email instead. I answer right away if I can to emails too

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I avoid sending emails unless it’s truly something formal like a lengthy status update or deliverable. My clients and team are the same way and always have been- they hate getting short emails that could have been answered in under 20 seconds via ping

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Pinging is more casual. With emails, most people will read and review several times to check for tone, flow, structure etc which is unnecessary for simple tasks.

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My filter is this: If we were in a team room each of us working on our own, would I just raise my head from the computer and blurt the question/request out? If yes, it’s a text. If I would take a note and discuss it or send it a later time, I do exactly that. Urgency is irrelevant to this. I don’t assume they would respond asap when it’s a text, similarly I don’t sweat it to respond asap. If there is something urgent, I just call and expect the same from others

Nevertheless, I think this should not be a feedback topic, but rather should be a team norms discussion

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This is how I conceptualize it.

I hate when people ping me. It disrupts my flow. Unless it’s urgent, I say use email.

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How soon is urgent? I ask because it can take days for me to get to email unless someone pings me. My teams know my preferences. Client emails are sorted and opened within a few hours.

Ping!

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I’m the same way. Unless it’s super urgent, don’t ping and prefer e-mail instead. Less distracting and less intrusive. Everybody has their own style of communication. The feedback you received was dumb

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I solve issues via phone calls, pings and text messages, it gets it done faster.

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Just do what you’re comfortable with. Some people ping, nothing wrong with that. Use email if that’s what you prefer.

If that’s ol your only feedback, I think you’re in a good spot.

I'd suggest using the model of the recipient, not what you are defaulting to currently.

I ping to give people a heads up that a larger ask is coming via email later that day. Confirm availability, set expectations, and give quick summary of the ask

It depends - I’m in tech and rarely use/check email much - pings on slack or teams all day

Ping away, if I’m busy or don’t want to be distracted I just won’t open your ping until I’m free. If it’s truly urgent my teams/clients know to give me a call

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